Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michelle Jimenez

Douglasville,GA

Summary

Passionate and detail-oriented office assistant with 2+ years of experience in providing excellent customer service and maintaining efficient office operations. Skilled in effectively communicating with diverse individuals and multitasking in fast-paced environments. Skilled in using Microsoft office suite and adaptable to learning new computer programs. Highly motivated, reliable and organized with a superior work ethic.

Overview

3
3
years of professional experience

Work History

Office Assistant

MJ Homes Construction
Douglasville, GA
02.2021 - Current
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Maintained business records by updating customer information.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Delivered messages and ran errands.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Completed and mailed contracts, invoices or checks.
  • Completed work schedules, managed calendars and arranged appointments.
  • Processed payroll and distributed paychecks to employees.

Head Cashier

Lowes Home Improvment
Douglasville, GA
10.2022 - 03.2023
  • Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Built and maintained working relationships with peers and upper management.
  • Greeted customers and responded to requests for information.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
11.2019

Skills

  • Experience with Microsoft Office suite
  • Able to assist in both Spanish and English
  • Adaptability and Dependability
  • Good working in teams or individually
  • Team Leadership
  • Positive Attitude
  • Effective written and verbal communicator, with the ability to convey information clearly concisely
  • Reliable and Responsible
  • Proficient in maintaining documents well-organized
  • Fast learner
  • Responding to Difficult Customers

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Head Cashier

Lowes Home Improvment
10.2022 - 03.2023

Office Assistant

MJ Homes Construction
02.2021 - Current

High School Diploma -

Penn Foster Career School

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Michelle Jimenez