Michelle Jimenez-DeSantiago
Covina,CA
Summary
Compassionate Caregiver, Special Needs, known for high productivity and efficient task completion. Skilled in behavior modification techniques, emergency response training, and adaptive communication strategies to support individuals with diverse needs.
Overview
2
2
years of post-secondary education
23
23
years of professional experience
Work History
Caregiver, Special Needs
Ana Gonzalez
West Covina, California
05.2025 - Current
- Provided daily special needs care in Ana Gonzalez household
- Assisted mobility, transfers, and safe positioning for client comfort
- Prepared meals aligned with dietary needs and home routines
- Supported hygiene, dressing, and grooming with respectful attention
- Monitored behavior changes and reported concerns to family
- Sorted and arranged medications according to prescribed schedules and care plans to ensure compliance and safety
- Encouraged social activities and communication to enhance client engagement and emotional well-being
- Supported clients in community integration activities such as recreational outings, shopping trips and social gatherings.
- Developed positive relationships with families of special needs individuals.
- Administered medication according to doctor's instructions.
- Observed, reported and documented patient status and care provided.
- Monitored physical and emotional health of clients.
- Offered emotional support during difficult times such as illness, hospitalization or bereavement.
- Transported clients to appointments or other destinations using a wheelchair accessible vehicle.
- Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
- Collaborated with healthcare professionals regarding medical treatments and therapies.
- Facilitated communication between clients, families, and medical staff to ensure continuity of care and address concerns
Customer Service Representative
emergency groups office
San Dimas, California
03.2004 - 12.2016
- Answered customer questions about services, policies, and case status with clear guidance.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complaints calmly, using problem-solving and active listening skills.
- Developed strong relationships with customers by providing personalized assistance and support.
- Managed incoming calls for emergency groups office, routing urgent requests to proper teams.
- Documented call details and updates in office records and tracking systems.
- Supported emergency groups office operations through courteous, professional customer communication.
- Reviewed service requests for accuracy before forwarding to emergency response teams.
- Monitored dispute queues and prioritized time-sensitive financial cases.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Certified - Certified Nurse Assistant
Baldwin Park Adult School
Baldwin Park, CA 01.2003 - 06.2004
Medical Assistant
La Puente Adult School
La Puente, CA 09.1993 - 03.1994
Nogales
West Covina, CATimeline
Caregiver, Special Needs
Ana Gonzalez
05.2025 - Current
Customer Service Representative
emergency groups office
03.2004 - 12.2016
Certified - Certified Nurse Assistant
Baldwin Park Adult School
01.2003 - 06.2004
Medical Assistant
La Puente Adult School
09.1993 - 03.1994
Nogales