Michelle Johansen
Billings,MT
Summary
Organized and adaptable professional with a background in customer service, behavioral support, mental health services, and program coordination. Brings strong communication, budget tracking, and data collection skills. Ready to support efficient operations and meaningful community engagement.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Programs Coordinator
NAMI Billings
Billings, MT
06.2023 - Current
- Coordinated program calendars for support groups, seasonal classes, and community presentations, ensuring consistent delivery of services to the community.
- Organized volunteer staffing for each program, enhancing operational efficiency through effective communication and scheduling.
- Facilitated monthly committee meetings, presented updates at monthly board meetings, and advanced community outreach for NAMI Billings programs.
- Scheduled training sessions for upcoming program leaders to support readiness.
- Developed additional outreach programs specific to certain demographics in the community.
- Prepared and submitted weekly evaluations and program data to state organization for reporting compliance.
- Collaborated with office manager to review program budgets and expenses.
- Maintained social media posts and announcements, increasing public engagement and awareness of program offerings.
Behavioral Specialist
Yellowstone Academy
Billings, MT
09.2020 - 06.2023
- Implemented behavior intervention plans during daily school routines.
- Implemented de-escalation techniques during times of emotional distress or conflict.
- Supported students in Yellowstone Academy classrooms with behavior guidance and redirection.
- Collaborated with teachers on classroom expectations and support strategies.
- Collected data via direct student observation and consultation with classroom teachers regarding student behaviors.
- Documented student behavior patterns for academy staff review.
- Communicated behavior concerns with counselors and family members.
- Maintained accurate records of all client contacts including session notes, assessments.
Mental Health Worker
Yellowstone Boys and Girls Ranch
Billings, MT
10.2019 - 09.2021
- Supported youth through trauma-informed daily routines in residential care
- Assisted clients with conflict resolution strategies and anger management techniques.
- Encouraged clients to express feelings and discuss happenings in life to help client develop insight into themselves and relationships.
- Monitored, evaluated and recorded client progress with respect to treatment goals.
- Monitored behavior and documented observations for treatment team review
- Reported safety concerns and coordinated responses with clinical staff
- Ensured adherence to house rules to promote a positive living environment for youth. and guided youth toward appropriate choices
Education
High School Diploma -
Cortez High School
Phoenix, AZ05-2009
Skills
- Program management
- Volunteer management
- Data reporting
- Budget tracking
- Community outreach
- Microsoft Office Suite
- Task prioritization
- Effective Communication
Certification
- Mental Health Coach
- NAMI Montana State Trainer
- NAMI Support Group Facilitator
- NAMI Class Leader
- NAMI Presenter
Timeline
Programs Coordinator
NAMI Billings
06.2023 - Current
Behavioral Specialist
Yellowstone Academy
09.2020 - 06.2023
Mental Health Worker
Yellowstone Boys and Girls Ranch
10.2019 - 09.2021
High School Diploma -
Cortez High School