Michelle Johnson

• Engage with parents and families to build positive relationships for children to thrive.
• Manage program paperwork and child records to comply with state requirements.
• Supervise and manage team of 20 childcare professionals to guarantee highest standards of care.
• Attend approved training and continuing education courses to maintain certifications.
• Operate under licensing guidelines to protect health, safety and well-being of children.
• Monitor and observe child progress, interactions and behavior and report findings to parents.
• Recruit, select, and retain high-quality staff to reduce turnover and foster stability.
• Communicate with local and state government agencies to maintain compliance with all regulations.
• Train and mentor new employees on industry practices and business operations.
• Create and update records and files to maintain document compliance.
• Review proposed regulatory changes and evaluate potential impacts on business operations.

Employed with Magnolia Senior Living in 2017, started as a Caregiver; promoted to Med-Tech/Lead and then later on into a Management role as Resident Care Manager; one year later Executive Director role:

• Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
• Managed annual budgets for each department in order to maintain given budget parameters.
• Overseen daily operations to ensure all departments were operating and maintaining state regulatory guidelines.
• Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
• Processed bi-weekly payroll through ADP.
• Performed admission assessments.
• Developed Resident's plan of care.
• Performed AR & AP functions.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Drove strategic improvements to enhance operational and organizational efficiencies.
• Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
• Met families standards and expectations consistently by effectively communicating and actively listening.
• Increased employee retention 30% through improvements in leadership and development.
• Minimized expenses 40% by reducing excess staff and renegotiating vendor contracts.
• Built strategic relationships with federal, state and local law enforcement agencies.

Employed with ACE in 2003 in the role as an Underwriter Assistant. In 2010 promoted to the position of Associate Underwriter:

• Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
• Reviewed loss history within authority of $25k.
• Handled E&O Professional Risk renewal accounts.
• Managed accounts within authority of $5M in revenue.
• Achieved monthly generated renewal premium $300k-$500k.
• Achieved monthly renewal retention of 80%.
• Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
• Evaluated applications to determine insurance coverage and appropriate risk classifications.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked effectively in fast-paced environments.
• Worked well in team settings, providing support and guidance.
• Responded to customer requests via telephone and email and effectively answered questions and inquiries.
• Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
• Verified data integrity and accuracy.
• Copied, logged and scanned supporting documentation and placed all information in client files.
• Supported review, acceptance or denial of new or renewal business after carefully reviewing all information.
• Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals