Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHELLE JOHNSON

Blairs,VA

Summary

Result-driven financial services representative with strong background in customer service, financial planning and sales. Agile with excellent communication and analytical skills and in-depth understanding of financial products and services. Looking for new career path with greater opportunities to apply my skills and knowledge.

Overview

24
24
years of professional experience

Work History

FINANCIAL SERVICES III

CARTER BANK & TRUST
01.2023 - 07.2023
  • Open, close and maintain checking, savings, Christmas clubs, CD, IRA and safe deposit boxes
  • Prepare IRA distributions
  • Enroll customers in online and mobile banking service including voice response unit, e-statements
  • Zelle and overdraft protection
  • Provide assistance to customers with ordering checks and debit cards, balancing accounts and transferring funds
  • Utilize eSwitch2Carter to set up customers for direct deposits
  • Resolve debit card disputes
  • Perform Cash Advances
  • Maintain Safe Deposit Box records
  • Originate and Verify wire transfers
  • Assist manager with teller/vault cash counts and verifying and distributing cash
  • Advised clients on favorable investment opportunities to meet established financial goals.
  • Advised clients on financial matters and recommended investments.
  • Order supplies for office use
  • Assist customers with verifications for direct deposits
  • Order currency with Loomis for weekly shipments
  • Perform notaries for customers and non-customers
  • Identify and Submit referrals to mortgage, community banking, treasury services, and Merchant Services, credit card services, insurance, etc
  • Execute branch’s strategic plan to grow core deposits, loans, and fee income
  • Originate different types of loans with loan officer responsibilities
  • Take personal loan applications for customers
  • Perform check approvals as needed.
  • Maintain and handled teller cash drawer

FINANCIAL SERVICES LEAD

CARTER BANK & TRUST
10.2020 - 01.2023
  • Open, close and maintain checking, savings, Christmas clubs, CD, IRA and safe deposit boxes
  • Prepare IRA distributions
  • Enroll customers in online and mobile banking service including voice response unit, e-statements
  • Zelle and overdraft protection
  • Provide assistance to customers with ordering checks and debit cards, balancing accounts and transferring funds
  • Utilize eSwitch2Carter to set up customers for direct deposits
  • Resolve debit card disputes
  • Perform Cash Advances
  • Maintain Safe Deposit Box records
  • Maintained and handled teller cash drawer
  • Originate and Verify wire transfers
  • Assist manager with teller/vault cash counts and verifying and distributing cash
  • Order supplies for office use
  • Assist customers with verifications for direct deposits
  • Order currency with Loomis for weekly shipments
  • Lead huddles/meetings when the Manager is not in the office
  • Perform notaries for customers and non-customers
  • Coach and Mentor other Financial Services and Branch Services associates
  • Identify and Submit referrals to mortgage, community banking, treasury services, and Merchant Services, credit card services, insurance, etc
  • Execute branch’s strategic plan to grow core deposits, loans, and fee income
  • Originate different types of loans with loan officer responsibilities
  • Take personal loan applications for customers
  • Perform overrides and exceptions for transactions for teller and financial services representatives
  • Perform check approvals as needed

FINANCIAL SERVICES REPRESENTATIVE II

CARTER BANK & TRUST
12.2016 - 10.2020
  • Open, close and maintain checking, savings, Christmas clubs, CD, IRA and safe deposit boxes
  • Prepare IRA distributions
  • Enroll customers in online and mobile banking service including voice response unit, e-statements
  • Zelle and overdraft protection
  • Provide assistance to customers with ordering checks and debit cards, balancing accounts and transferring funds
  • Utilize eSwitch2Carter to set up customers for direct deposits
  • Resolve debit card disputes
  • Perform Cash Advances
  • Maintain Safe Deposit Box records
  • Maintain overdrawn and charged off accounts and prepare warrants for court
  • Perform wire transfers
  • Assist manager with teller/vault cash counts
  • Order supplies for office use
  • Assist customers with verifications for direct deposits
  • Order currency with Loomis for weekly shipments
  • Lead huddles/meetings when the Manager is not in the office
  • Make branch employee work schedules
  • Current Notary and perform notaries for customers and non-customers
  • Maintain and handled teller cash drawer

VAULT TELLER

CARTER BANK & TRUST
01.2015 - 12.2016
  • Maintained and kept vault records in daily logs reports
  • Assisted with cash transferred to tellers
  • Assisted manager in cash counts for monthly cash counts
  • Order currency with Loomis for weekly shipments
  • Balance and maintain cash levels for the vault daily.

TELLER

CARTER BANK & TRUST
08.2007 - 12.2016
  • Provide customer service by cashing checks, transferring funds, completing withdrawals, accepting deposits and loan payments
  • Fulfilling change orders for commercial customers
  • Assist customers with balances, online banking, interest rates
  • Balance and maintain cash drawer
  • Complying with regulations when placing holds on funds on accounts
  • Taking payments for light and water bills for customers
  • Assisted customers with balancing and transfers over the phone

Cashier/ HBA Stocker

Food Lion
01.2000 - 08.2007
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Education

BUSINESS ADMINISTRATION TRANSFER PROGRAM, DANVILLE COMMUNITY COLLEGE
1995

ADVANCED HIGH SCHOOL DIPLOMA -

CHATHAM HIGH SCHOOL
06.1993

Skills

  • Ability to see complicated tasks to finish
  • Assist and supervise associates
  • Quick learner in different environments
  • Ability to multi-task in different situations
  • Excellent customer services skills
  • Notary
  • COMMUNICATION
  • 16 years of banking and customer service experience
  • Dedicated and dependable employee
  • Account Retention
  • Cash Handling
  • Supervising Tellers
  • Works well with my associates and supervisors
  • Can adapt and learn quickly in different environments
  • Excellent customer service skills Assisted my team associates by troubleshooting problems that arise when the manager is not available
  • Ability to use determination and patience to assist each customer individually to help solve any problem that may arise concerning their financial needs
  • Willing to learn new things so that I can apply my skills and knowledge to better serve my customers and team associates
  • Gained the respect and trust with the customers I serve
  • Built strong relationships to strengthen our bond with the community and those customers I serve as well as others

Timeline

FINANCIAL SERVICES III

CARTER BANK & TRUST
01.2023 - 07.2023

FINANCIAL SERVICES LEAD

CARTER BANK & TRUST
10.2020 - 01.2023

FINANCIAL SERVICES REPRESENTATIVE II

CARTER BANK & TRUST
12.2016 - 10.2020

VAULT TELLER

CARTER BANK & TRUST
01.2015 - 12.2016

TELLER

CARTER BANK & TRUST
08.2007 - 12.2016

Cashier/ HBA Stocker

Food Lion
01.2000 - 08.2007

BUSINESS ADMINISTRATION TRANSFER PROGRAM, DANVILLE COMMUNITY COLLEGE

ADVANCED HIGH SCHOOL DIPLOMA -

CHATHAM HIGH SCHOOL

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