Michelle Johnson

• Cultivated rapport with parents to build positive relationships for children to thrive.
• Inspected program paperwork and children records to comply with state requirements.
• Operated under licensing guidelines to protect health, safety and well-being of children.
• Monitored and observed child progress, interactions and behavior and report findings to Director and parents.
• Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
• Communicated with local and state government agencies to maintain compliance with all regulations.
• Assembled and updated records and files to maintain document compliance.
• Analyzed proposed regulatory changes and evaluated potential impacts on business operations.
• Led team up to 15 personnel, supervising daily performance as well as training and improvement plans.
• Collaborated closely with management to provide effective assistance for specific aspects of business operations.
• Trained and mentored new employees on industry practices and business operations.
• Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
• Assisted senior leadership in managing all aspects of operations.
• Worked closely with management to provide effective assistance for specific aspects of business operations.

Employed with Magnolia Senior Living in 2017, as a Caregiver; promoted to Med-Tech/Lead 2018. Accepted memory care manager role 2018; 2019 promoted to:

Executive Director 2019-2022

• Created and retained strong company teams by hiring and training qualified staff to create positive and productive work environment.
• Achieved and managed annual budgets for each department in order to maintain given budget parameters.
• Governed daily operations to ensure all departments were operating and maintaining state regulatory guidelines.
• Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
• Processed bi-weekly payroll through ADP.
• Performed admission assessments.
• Developed Resident's plan of care.
• Fulfilled AR & AP functions.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Increased strategic improvements to enhance operational and organizational efficiencies.
• Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
• Met families' standards and expectations consistently by effectively communicating and actively listening.
• Increased employee retention 70% through improvements in leadership and development.
• Minimized expenses 30% by eliminating staffing agency with new hire of qualified and highly experienced staff.
• Produced strategic relationships with federal, state and local law enforcement agencies.

Employed with ACE in 2003 as Underwriter Assistant. Promoted 2010 to Associate Underwriter:

• Collaborated with customers, agents and brokers to negotiate coverage, pricing, and service delivery.
• Examined claims history within authority of $25k.
• Managed E&O Professional Risk renewal accounts within authority of $5M in revenue.
• Achieved monthly generated renewal premium $300k-$500k.
• Achieved monthly renewal retention of 80%.
• Applied knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
• Analyzed applications to determine insurance coverage and appropriate risk classifications.
• Managed time efficiently in order to complete all tasks within deadlines.
• Functioned well in team settings, providing support and guidance.
• Responded to customer requests via telephone, email and effectively answered questions and inquiries.
• Studied insurance industry changes, remaining up to date with latest trends and protocols.
• Triaged, reviewed acceptance or denial of new or renewal business after carefully analyzing all information.
• Supervised underwriting teams' performance and provided mentoring to achieve personal and department production goals.