Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Johnson

Waipahu,HI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

18
18
years of professional experience

Work History

Digital Team Lead

Walmart
04.2013 - Current
  • Assessed team members' performance and provided motivational support.
  • Furnished feedback to associates on opportunities to enhance services provided to client.
  • Participated in task forces, strategic initiatives and collaboration opportunities with other business units.
  • Utilized sound judgment to escalate client issues that required intervention.
  • Partnered with project team members to identify and quickly address problems.
  • Monitored and tracked project progress to support timely completion.
  • Established and enforced project timelines and deadlines.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees for ease of transition into team.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Answered questions about store policies and addressed customer concerns.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Loaded and unloaded orders at customer's homes or locations.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Contributed to team objectives in fast-paced environment.
  • Communicated with vendors to stay informed of new products and stock availability.
  • Documented sales and customer feedback to enable tracking history and maintain accurate records.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Cashier

Foodland
10.2005 - 02.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.

Education

GED -

Waipahu High School
Waipahu, HI
06.2005

Skills

  • Regulatory Compliance
  • Performance Monitoring
  • Schedule Management
  • Production Monitoring
  • Sales Metrics Analysis
  • Customer Service
  • Training and Mentoring
  • Shrink Reduction
  • Coaching and Mentoring
  • Employee Performance Management
  • Delegating Work
  • Strategic Planning
  • Inventory Management
  • Team Supervision
  • Staff Development
  • Decision-Making
  • Critical Thinking
  • Driven Work Ethic
  • Cash Handling
  • Customer Engagement

Timeline

Digital Team Lead

Walmart
04.2013 - Current

Cashier

Foodland
10.2005 - 02.2011

GED -

Waipahu High School

Similar Profiles

CREATE PROFILE
Michelle Johnson