Michelle Johnson
McKeesport,PA
Summary
Highly efficient crew member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Crew Member
Getgo
04.2023 - Current
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Crew Member
Dunkin' Donuts
07.2021 - 03.2023
- Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
- Handled customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
- Collaborated with team members to achieve daily goals, maintaining excellent communication and teamwork.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Food Service Handler
Jimmy John's
05.2018 - 12.2021
- Maintained a clean and sanitary work environment, reducing the likelihood of food contamination.
- Enhanced customer satisfaction by promptly and accurately fulfilling food orders.
- Ensured high-quality food presentation with careful attention to detail and plating techniques.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
High School Diploma -
Sto Rox High School
McKees Rocks, PA06.2009
Serv Safe Certificate - Culinary Arts
Parkway West Ctc
Oakdale, PA06.2009
Skills
- Inventory Restocking
- Food Preparation
- Food Running
- Order Management
- Safe Food Handling
- Cooking
- Customer Service
- Customer Engagement
- Beverage Preparation
- Crew Leadership
- Teamwork and Collaboration
Great customer service skills.
I am very good at communicating with customers. Whenever this is an issue that needs to be solved, i get it done with quick & logic thinking.
I am a hands on individual who is willing to learn new skills & apply my mindset into achieving goals within the company & also with myself.
Timeline
Crew Member
Getgo
04.2023 - Current
Crew Member
Dunkin' Donuts
07.2021 - 03.2023
Food Service Handler
Jimmy John's
05.2018 - 12.2021
High School Diploma -
Sto Rox High School
Serv Safe Certificate - Culinary Arts
Parkway West Ctc
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