Michelle Johnson
Forest Hill,TX
Summary
Reliable leader/team member highly skilled in order fulfillment. Hardworking professional with excellent troubleshooting abilities and workplace focus. Proficient in use of standard warehouse equipment and dedicated to safe operating practices.
Overview
6
6
years of professional experience
Work History
Supervisor
HMS Host International
06.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Delivered successful training to more than 100 employees, while educating on successful work processes and productivity strategies.
- Received and count stock items, and record data manually or via computer
Customer Service Representative
Hudson News
05.2022 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times
- Achieved and consistently exceeded revenue quota through product and service promotion
- Follow all applicable government regulations including HIPPA and compliance regulations.
Warehouse Associate
Walmart
11.2021 - 05.2022
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently lifted materials weighing as much as 15+ pounds.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Warehouse Associate
Amazon
06.2020 - 09.2021
- Contributed to on-time order fulfillment by consistently meeting or exceeding pick accuracy rates.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Loaded and unloaded cargo for receiving, dispatching and staging of freight.
- Assisted warehouse lead with inventory controls by following quality standards, resulting in smooth audits.
Cashier Team Lead
Mcdonalds
10.2019 - 03.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored areas for security issues and safety hazards.
- Performed store opening, closing, and shift-change actions
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Cashier
Kfc
05.2018 - 01.2019
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
Education
High School Diploma -
Options For Youth
Victorville, CANo Degree - Business
California State University San Marcos
San Marcos, CASkills
- Excellent communication and interpersonal skills
- Attention to detail
- Training and mentoring
- Time management
- Teamwork
- Self driven
Timeline
Supervisor
HMS Host International
06.2022 - Current
Customer Service Representative
Hudson News
05.2022 - 09.2022
Warehouse Associate
Walmart
11.2021 - 05.2022
Warehouse Associate
Amazon
06.2020 - 09.2021
Cashier Team Lead
Mcdonalds
10.2019 - 03.2020
Cashier
Kfc
05.2018 - 01.2019
High School Diploma -
Options For Youth
No Degree - Business
California State University San Marcos
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