MICHELLE N JOHNSON

Caring for infants and toddlers and preparing them for pre-K and kindergarten.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Processed customer transactions promptly, minimizing wait times.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.

• Performed all aspects of customer service and satisfaction, including answering busy multi-line phone system, coordinating special promotions, and providing detailed information for various products.
•  Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
•  Computed accurate sales prices for purchase transactions.
• Provided onsite training.
  
• Worked as a team member performing cashier duties.​
• Maintained H/R and payroll reports.

• I am a Manager for Chardan T/A Maryland Equipment Rental, Maryland Party Rental and Deer Park Building Supplies.
•  I have learned about different equipment and how to arrange and coordinate parties also learning the hardware store.
• Working with Chardan I have learned business management skills how to bill customers and how to maintain a budget for the company.
•  Originated customized order intake process to meet customers specific ordering needs, improving delivery performance and customer satisfaction.
• I was in charge of payroll, AP,A/R and collections.

•  Balanced cash drawers on a daily basis.
•  Researched and resolved banking issues in a timely manner.
•  Maintained proper cash limits, cashed checks, accepted deposits, and issued cashier's checks, money orders, traveler's checks, cash advances, and funds transfers.
•  Also in my time working with K Bank I have ran vault.
•  Cash handling, customer service, balance drawer, petty cash, and place orders for inventory.
•  Assisted in all clerical responsibilities within the bank.
• Supported clients in all banking transactions.

• I have the ability to communicate effectively with customers and staff.
• Trained and instructed employees.
•  Made recommendations to management concerning staff and improvement of procedures.
• Verified quote system data with customer orders to ensure accurate processing.
• Promptly answered telephone calls to reflect professional corporate image.
• processed and received customer payments for goods by cash providing correct change as required.