Michelle Johnson
Broad Run,VA
Summary
Resourceful Administrative Consultant known for high productivity and efficient task completion. Specialize in strategic planning, process improvement, and client relations management. Excel in communication, adaptability, and problem-solving to enhance operational efficiency and support organizational objectives.
Overview
29
29
years of professional experience
Work History
Administrative Consultant
McAleese & Associates, PC
Sterling, VA
12.2014 - Current
- Organized and maintained project documents and records.
- Provided administrative support to a team of consultants.
- Developed strategies for streamlining administrative processes.
- Managed client databases and contact information with accuracy.
- Created templates for standard operating procedures.
- Coordinated meetings, events, and travel arrangements for staff members.
- Provided technical assistance with software applications.
- Developed and implemented systems for tracking progress on projects.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Answered emails to provide information, resulting in effective business correspondence.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
Senior Relationship Manager
Adecco Employment Services
Sterling, VA
10.2011 - 12.2014
- Researched best practices in the industry for recruiting techniques and shared findings with management team.
- Identified areas of improvement within the recruitment process and implemented changes accordingly.
- Coordinated recruiting events such as career fairs or open houses at colleges or other venues.
- Collaborated with department managers to develop job descriptions that accurately reflect duties and responsibilities of each position.
- Assisted in resolving disputes between employees that arise due to misunderstandings or disagreements about work rules or procedures.
- Developed training programs for new hires on topics such as safety regulations, customer service standards.
- Developed and maintained a network of contacts to help identify and source qualified candidates.
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
Large Group Benefits Manager
Kelly Insurance Agency
Leesburg, VA
10.2006 - 05.2011
- Conducted periodic audits of employee benefit records to ensure accuracy.
- Assisted with the development of annual budgets for all benefit programs.
- Generated reports on utilization rates, costs associated with different plans.
- Researched and evaluated new benefit options to determine cost-effectiveness for the company.
- Maintained up-to-date knowledge of industry trends in order to identify opportunities for improvement in existing benefit offerings.
- Collaborated with Human Resources staff to develop strategies to ensure compliance with federal and state laws related to employee benefits.
- Led classes for new and existing employees to outline benefits choices.
- Delegated work to staff, setting priorities and goals.
- Constructed detailed job descriptions and classification systems to define job levels and families.
- Oversaw merit, sales commission and bonus programs with monthly, quarterly and annual payouts.
Large Group Account Advisor
United Health Group, USA
Vienna, VA
01.1996 - 06.2006
- Collaborated with internal departments to ensure timely resolution of customer issues.
- Identified cross-selling opportunities by analyzing customer data sets.
- Utilized CRM software systems to track leads, sales activities, renewals, cancellations and commissions earned.
- Managed customer inquiries regarding enrollment, billing, claims status, policies and procedures.
- Developed and maintained relationships with large group accounts in assigned territory.
- Responded promptly to emails from existing customers seeking clarification on various topics concerning their coverage plans.
- Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
- Expertly managed client portfolios to maximize returns and maintain risk tolerances.
- Reviewed clients' accounts and plans regularly to determine need for plan reassessment.
Education
George Mason University
Fairfax, VA08-1992
Skills
- Office Administration
- Meeting facilitation
- Document Preparation
- Calendar Management
- Travel Arrangements
- Scheduling
- Database Management
- Presentation Design
- Research
- Travel Coordination
- Spreadsheet development
- Customer Relations
- Client Relations
- Filing and data archiving
- Documentation And Reporting
Timeline
Administrative Consultant
McAleese & Associates, PC
12.2014 - Current
Senior Relationship Manager
Adecco Employment Services
10.2011 - 12.2014
Large Group Benefits Manager
Kelly Insurance Agency
10.2006 - 05.2011
Large Group Account Advisor
United Health Group, USA
01.1996 - 06.2006
George Mason University
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