Michelle Johnson
Kaysville,UT
Summary
Experienced healthcare professional adept at managing and documenting patient data with a focus on confidentiality and accuracy. Committed to identifying and resolving problem areas for compliance improvement.
Overview
8
8
years of professional experience
Work History
Admission Liaison
Encompass Health Rehabilitation Hospital of Utah
Sandy, Utah
04.2023 - Current
- Reviewed inpatient medical records and assigned accurate ICD-9-CM codes for diagnoses.
- Actively participates in meetings with the revenue cycle department and corporate business office.
- Contact the patient for correct insurance information, or to update coordination of benefits.
- Responsible for pre-registration, insurance verification, pre-certification, and insurance notifications.
- Communicate with hospital-based case managers regarding discharges and continued authorizations.
- Contact insurance company to obtain missing information, explain and resolve denials, and arrange for payment.
- Advised primary care providers on best practices related to making successful referrals.
- Collaborated with physicians, nurses, and other healthcare providers to ensure quality care for referred patients.
- Communicated effectively with insurance companies regarding authorization for referrals.
Admission Liaison
Shannon Rehabilitation Hospital of Encompass
San Angelo, Texas
01.2021 - 04.2023
- Reviewed inpatient medical records and assigned accurate ICD-9-CM codes for diagnoses.
- Actively participates in meetings with the revenue cycle department as they relate to denials management.
- Contact the patient for correct insurance information, or to update coordination of benefits.
- Responsible for pre-registration, insurance verification, pre-certification, and insurance notifications.
- Communicate with hospital-based case managers regarding discharges and continued authorizations.
- Contact insurance company to obtain missing information, explain and resolve denials, and arrange for payment.
Financial Counselor
Georgetown Behavioral Health Institute
Georgetown, Texas
09.2020 - 01.2021
- Liaised between physician, patient and insurance carrier to verify that each party had necessary information.
- Assisted patients without healthcare coverage to find resources, services and assistance needed.
- Advocated for patients by contacting insurance carriers and obtaining necessary benefits information.
- Obtained and verified accurate demographic, financial, and insurance information in the process of registration.
- Ensured that all patients had been given full information related to their estimated financial responsibilities.
- Served as a resource for patients regarding issues with patient accounts and documents, payment arrangements.
Patient Support Lead
Results Physiotherapy
Cedar Park, Texas
08.2018 - 03.2020
- Utilized insurance portals and websites for claim status and authorizations.
- Provided excellent service to patients by answering phone calls and scheduling appointments upon arrival.
- Prepared and submitted accurate patient billing information to insurance companies.
- Trained new staff members on office policies and procedures.
- Communicated effectively with insurance companies, providers, and patients regarding prior authorizations.
- Developed agendas for meetings and events, ensuring timely completion of all tasks.
Mental Health Technician
River Crest Hospital
San Angelo, Texas
01.2017 - 05.2018
- Documented patient interactions in compliance with HIPAA requirements.
- Maintained confidentiality of patient records.
- Consistently provides service excellence to all patients, family members, and visitors.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
Education
Master of Business Administration (M.B.A.) in Healthcare Administration -
Texas A&M University - Central Texas
Killeen, TexasBachelor of Science for Public Health -
Angelo State University
San Angelo, TexasSkills
- Process Management
- Resolving Problems
- Critical Thinking
- Rapport Building
- Strong Organization
- Medical terminology proficiency
Honors and Awards
- Finalist for Outstanding Graduate Student Research Award, Texas A&M University- Central Texas, Killeen, Texas
- Summa Cum Laude, Angelo State University, San Angelo, Texas
- Alpha Chi National Honor Society, Angelo State University, San Angelo, Texas
Timeline
Admission Liaison
Encompass Health Rehabilitation Hospital of Utah
04.2023 - Current
Admission Liaison
Shannon Rehabilitation Hospital of Encompass
01.2021 - 04.2023
Financial Counselor
Georgetown Behavioral Health Institute
09.2020 - 01.2021
Patient Support Lead
Results Physiotherapy
08.2018 - 03.2020
Mental Health Technician
River Crest Hospital
01.2017 - 05.2018
Master of Business Administration (M.B.A.) in Healthcare Administration -
Texas A&M University - Central Texas
Bachelor of Science for Public Health -
Angelo State University
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