Michelle Johnson
Assistant Store Leader
Cahone,CO
Summary
Dynamic leader with proven expertise in team management and store operations, honed at City Market and Alpine Access. Excelled in enhancing customer relationships and driving revenue growth through strategic planning and employee development. Skilled in recruiting and mentoring, with a knack for fostering a culture of continuous improvement and safety.
Overview
25
25
years of professional experience
Work History
Assistant Store Leader
City Market
11.2008 - Current
- Managed team workload to reach production targets.
- Supervised 127 co-workers.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Implemented inventory control measures to reduce shrinkage and improve store profitability.
- Collaborated with Store Leader to develop strategies for achieving sales goals and driving revenue growth.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
Service Training Manager
Alpine Access
01.2006 - 03.2008
- Developed a culture of continuous improvement through ongoing coaching and support for all employees in their respective roles.
- Collaborated with cross-functional teams to identify skill gaps and design targeted training initiatives.
- Monitored trainee progress through regular assessments, providing actionable feedback for improvement.
- Mentored staff members and delivered on-the-job coaching to build skills and prepare personnel for various work-related situations.
Senior Service Associate
Blue Cross and Blue Shield
04.2000 - 08.2005
- Championed company culture by consistently embodying core values in daily interactions with both customers and colleagues alike.
- Managed complex customer accounts, ensuring accurate billing and prompt resolution of any discrepancies.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
Montezuma Cortez High School
Cortez, CO 05.2001 -
Skills
Store operations
Team management
Customer relationships
Health and safety
Team development
Recruiting and hiring
Employee management
Task delegation
Policy enforcement
New hire training
Friendly and positive
Accomplishments
Great People Certificate of Accomplishment 2022
Delivered a 100% Composite Score for PD 8 2024
Completed National Food Safety Certification
Timeline
Assistant Store Leader
City Market
11.2008 - Current
Service Training Manager
Alpine Access
01.2006 - 03.2008
High School Diploma -
Montezuma Cortez High School
05.2001 -
Senior Service Associate
Blue Cross and Blue Shield
04.2000 - 08.2005