Michelle Johnson

• Managed inventory levels, coordinating supply orders to minimize shortages.
• Developed work schedules to optimize staff efficiency during peak hours.
• Teamed up with management to design seasonal product strategies.
• Educated new staff on proper equipment handling and baking procedures.
• Conducted regular inspections of baked goods to ensure adherence to presentation standards.
• Implemented process improvements that enhanced product consistency and quality.
• Developed and implemented efficient work processes to enhance productivity in the bakery department.

Maintain student records according to the MS Department of Education standards and guidelines while answer over 20 phone calls and e-mails daily

Submission of monthly reports to both Wayne County Board of Education and the MS Department of Education

• Managed office correspondence, ensuring timely communication and response to inquiries.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Maintained daily report documents, memos and invoices.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Maintained electronic filing systems and categorized documents.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
• Facilitated inter-departmental communication to ensure all parties were informed of key updates.

• Developed and implemented lesson plans to support diverse student learning needs.
• Adapted instructional strategies to enhance classroom engagement and student participation.
• Collaborated with teachers to assess student progress and tailor educational approaches.
• Maintained classroom order while fostering a positive learning environment.
• Coordinated with school staff to ensure seamless transitions during teacher absences.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Supervised lunchroom and recess activities.

• Resolved customer inquiries efficiently through 25-30 phone calls and email daily
• Documented customer interactions in CRM system to maintain detailed records.
• Assisted team members in troubleshooting product issues, enhancing overall service quality.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Delivered prompt service to prioritize customer needs.
• Educated clients on coverage options, enhancing understanding of insurance products.
• Utilized CRM software to track client interactions and maintain accurate records.
• Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
• Provided comprehensive support to customers by thoroughly explaining product features, benefits, and usage guidelines.
• Maintained strict compliance with industry regulations, company policies, and ethical guidelines in all aspects of customer service delivery.
• Consistently met or exceeded sales goals through effective communication and product knowledge.
• Increased customer retention rates by conducting follow-up calls to ensure satisfaction with services provided or products purchased.
• Maintained accurate records of customer interactions, transactions, and comments for future reference and quality improvement.
• Participated in ongoing training programs to continuously enhance skills, knowledge base, and overall performance as a Licensed Customer Service Representative.
• Enhanced client relationships by providing personalized service and attention to detail.
• Established rapport with diverse clientele through genuine interest in their needs, empathetic understanding of their situation, and candid communication style.

• Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
• Educated clients on insurance policies, benefits, and claims processes to enhance understanding.
• Maintained accurate records of customer interactions in CRM software to ensure compliance.
• Assisted in training new representatives on best practices and customer engagement strategies.
• Stayed current on industry trends, products, and competitor offerings to effectively address customer inquiries and recommend appropriate solutions.
• Promoted positive company image by consistently delivering exceptional service experiences that fostered long-term customer loyalty.
• Conducted thorough needs assessments by actively listening to customers'' concerns, preferences, and expectations to provide tailored recommendations.
• Collaborated with team members for efficient problem-solving and optimal customer service delivery.
• Responded to customer requests for products, services, and company information.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Maintained up-to-date knowledge of product and service changes.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded proactively and positively to rapid change.
• Promptly responded to inquiries and requests from prospective customers.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
• Maintained up-to-date knowledge of insurance policies and procedures to provide accurate information.
• Assisted clients with claims processing, ensuring compliance with company standards and regulations.
• Developed strong relationships with clients through effective communication and follow-up strategies.
• Analyzed client feedback to identify areas for improvement in service offerings and support systems.
• Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
• Enhanced client relationships by providing personalized service and attention to detail.
• Provided comprehensive support to customers by thoroughly explaining product features, benefits, and usage guidelines.
• Increased customer retention rates by conducting follow-up calls to ensure satisfaction with services provided or products purchased.
• Consistently met or exceeded sales goals through effective communication and product knowledge.
• Cross-trained and backed up other customer service managers.