Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Johnson

Moundville,AL

Summary

Billing Specialist with a proven track record at Montgomery Transportation Group, excelling in invoice processing and billing dispute resolution. Adept at fostering relationships and enhancing communication, I effectively streamlined billing operations, ensuring accuracy and efficiency. Committed to delivering exceptional customer service while maintaining meticulous records and resolving issues promptly.

Overview

28
28
years of professional experience

Work History

Billing Specialist

Montgomery Transportation Group
06.2023 - 10.2025

Process billing for all M1 accounts

Process billing for all Montgomery Select

Assist in processing billing for Montgomery Transport

Assist in processing billing for Montgomery Logistics

Verify that all lower entities are in alignment with the M1 load

Credit / Rebill any loads that need additional charges or corrections

Maintain communication with operations of Montgomery Transport, Select, and Logistics

Maintain communication with drivers missing paperwork

Unload POD's and Rate Cons into proper loads

Print Rendition

Work unbilled reports for M1, Select, Transports and Logistics


Receiving Clerk

Universal Logistics Holding Inc.
06.2020 - 05.2023

Received and verified incoming shipments against BOL

Implemented best practices for material handling, improving workflow efficiency within the receiving department

Compared shipping orders and invoices against contents received to verify accuracy.

Trained new staff on safe handling procedures and efficient receiving processes

Conducted regular stock counts to maintain accurate inventory records and support audits

Ensured timely delivery of materials to appropriate departments, contributing to smooth operations throughout the company

Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times

Properly labeled and stored goods in safe area to provide identification and avoid losses

Received material in through WMS/SAP process

Restaurant Manager

Buddy's Rib & Steak
10.1997 - 06.2020

Oversaw daily restaurant operations, ensuring high standards of service and efficiency

Trained and mentored staff, fostering a collaborative and motivated team environment

Implemented cost-control measures, reducing waste and optimizing inventory management

Developed staff schedules to maintain optimal coverage during peak hours

Enhanced customer satisfaction by resolving issues promptly and effectively

Collaborated with suppliers to negotiate favorable terms and ensure quality ingredients

Carefully interviewed, selected, trained, and supervised staff

Correctly calculated inventory and ordered appropriate supplies

Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.

Education

High School Diploma -

Tuscaloosa County High
Northport, AL

Skills

    Proficient in MS Office-Outlook/Word/Excel McLeod Software

    Invoice processing

    Customer service

    Data entry proficiency

    Decision-making

    Relationship building

    Record preparation

    Problem-solving

    Verbal and written communication

    Billing dispute resolution

Timeline

Billing Specialist

Montgomery Transportation Group
06.2023 - 10.2025

Receiving Clerk

Universal Logistics Holding Inc.
06.2020 - 05.2023

Restaurant Manager

Buddy's Rib & Steak
10.1997 - 06.2020

High School Diploma -

Tuscaloosa County High
Michelle Johnson