Michelle Johnston

• Supported daily operations with efficient task management, contributing to overall office productivity and organization.
• Established strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities.
• Maintained accurate record-keeping systems to ensure easy access to vital information for staff members.
• Served as a liaison between departments, facilitating effective collaboration on projects and initiatives.
• Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
• Managed extensive calendar scheduling for department leaders, ensuring timely attendance to important engagements.
• Identified areas for improvement in office systems, proposing and implementing solutions that increased overall work efficiency.
• Boosted productivity by keeping office records current, well-organized and efficiently accessible for various needs.
• Handled incoming phone calls professionally, directing callers to appropriate parties or addressing their inquiries directly when possible.
• Utilized advanced software programs to manage data entry tasks, improving accuracy and reducing manual workload hours spent on repetitive tasks.
• Participated in special projects as assigned by supervisors, demonstrating adaptability and versatility in diverse tasks.
• Improved office efficiency by streamlining administrative processes and implementing organizational systems.
• Conducted research on various topics as needed, providing valuable information for decision-making processes.
• Provided exceptional customer service to both internal and external clients while resolving any issues promptly and efficiently.
• Greeted guests in with friendliness and professionalism.
• Created visually appealing presentations for department meetings, effectively conveying critical information to attendees.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Drafted common document templates to reduce time spent creating documents from scratch.
• Proofread and edited documents for accuracy and grammar.
• Volunteered to help with special projects of varying degrees of complexity.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Prepare Installment, Commercial, Medical and HELOC loan documents.

Upload Loan Documents once signed and disburse funds as requested.

File UCC’S and EFS’S with State websites.

Prepare Deeds of Reconveyance , Partial Releases

Filing titles and liens with the State.

Ordering Flood Certificates and notifying if property was in a flood zone.

As well as duties assigned and special projects that would come up and need done.

• Championed a culture of continuous improvement within the Loan Administration team, leading by example in embracing new ideas and challenging the status quo to drive positive change.
• Facilitated efficient allocation of resources by carefully managing budgets and staffing levels within the Loan Administration department.
• Enhanced customer satisfaction by providing timely support and addressing client inquiries regarding loan administration.
• Provided ongoing training and development for team members, enhancing their skills in loan administration management.
• Mentored junior staff members to help them advance their careers within the company''s Loan Administration department.
• Ensured accuracy in all aspects of loan administration, including billing, payment processing, and record maintenance.

• I worked at Aurora Loan Services and the many names they had while open in Scottsbluff. I worked there 24 years.

While there I worked in the Customer Service Department, Bankruptcy Department, Foreclosure Deptartment, Task Tracking, Special Loans, Default Account Payable Clerk and Final Documents.

I gained a lot of knowledge while working in the Mortgage Business and by being in so many Departments.