Michelle Jones
Swing Driver (DOT)
Zion,IL
Summary
Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
12
12
years of post-secondary education
Work History
Swing Driver (DOT)
Fedex Express
Waukegan , IL
10.2018 - Current
- Loaded truck and properly secured items to prevent damage for deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Minimized company liability and risks to loads by obeying traffic laws.
- Inspected load security and checked for damages.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Kept detailed records of deliveries and money received from customers.
- Fostered positive working relationships with regular customers.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Successfully avoided time delivery delays by carefully planning best routes.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Manager
Burger King
Gurnee, IL
02.2015 - 10.2018
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Controlled costs to keep business operating within budget and increase profits.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Supervisor of Operations
Sam’s Club
Vernon Hills, IL
04.2013 - 10.2018
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
- Monitored front areas so that questions could be promptly addressed.
Frozen Dairy Associate
Walmart
Zion, IL
04.2010 - 08.2013
- Monitored refrigeration, freezer, and cooling areas for proper functioning and reported issues to supervisor.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Supported promotional plans by updating signage with price changes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Greeted store customers and discussed needs.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Safely and securely loaded items to prevent damage during transport.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained store assets with effective loss prevention strategies.
Assistant Manager
Allison Infant Toddler Center
Chicago, IL
06.2005 - 04.2010
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate Degree - Medical Assisting
Banner Institute
Chicago, IL 08.2005 - 06.2017
Skills
Knowledge of state roads and highways
Logistics knowledge
Map reading and navigation skills
Familiarity with DOT regulations
Safe driver training
Order picking and processing
GPS and route planning
Customer Response
Delivery recordkeeping
Vehicle systems
Shipping and packaging
Database Management
Timeline
Swing Driver (DOT)
Fedex Express
10.2018 - Current
Manager
Burger King
02.2015 - 10.2018
Supervisor of Operations
Sam’s Club
04.2013 - 10.2018
Frozen Dairy Associate
Walmart
04.2010 - 08.2013
Associate Degree - Medical Assisting
Banner Institute
08.2005 - 06.2017
Assistant Manager
Allison Infant Toddler Center
06.2005 - 04.2010