Michelle Jones
Greensburg,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Unit Clerk
Independence Health System
03.2023 - Current
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Arranged discharges and patient transportations.
- Prepared admissions charts and scanned records.
- Delivered clerical support by handling range of routine and special requirements.
- Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
Residential Program Manager
AIMED Human Services
09.2021 - 02.2022
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
- Enforced policies and safety standards through building and room rounds.
- Collaborated with residential team to maximize effective and efficient operations.
IDD Residential Supervisor
TCV Community Services
03.2017 - 06.2021
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Scheduled fun social and recreational activities for residents.
- Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
- Provided crisis management and intervention during emergency situations.
- Developed, implemented and monitored residential policies and procedures.
IDD Residential Supervisor
Merakey Formerly NHS
10.2011 - 03.2017
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Scheduled fun social and recreational activities for residents.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Promoted positive relations between residents and staff.
- Developed, implemented and monitored residential policies and procedures.
Education
No Degree - Medical Insurance Billing
Monroeville School of Business
Monroeville, PA03.1992
GED -
Hempfield Area Senior High School
Greensburg, PA06.1984
Skills
- Office Supplies and Inventory
- Collecting Medical Samples
- Medical Terminology
- Business Correspondence
- Individualized Service Plans
- Patient Progress Reporting
- Developmental Disabilities
- HIPAA Regulations
- Safety Protocols
- Direct Patient Care
- Patient Health Information Access
- Medication Side Effect Knowledge
- Generate Reports
- Medication Administration
- ADLs Assistance
- Grocery Shopping
Timeline
Unit Clerk
Independence Health System
03.2023 - Current
Residential Program Manager
AIMED Human Services
09.2021 - 02.2022
IDD Residential Supervisor
TCV Community Services
03.2017 - 06.2021
IDD Residential Supervisor
Merakey Formerly NHS
10.2011 - 03.2017
No Degree - Medical Insurance Billing
Monroeville School of Business
GED -
Hempfield Area Senior High School
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