Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Jones

St Louis,United States

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Medical Assistant

Ssm St.louis University
St.louis, MO
07.2022 - Current
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Epic charting
  • Medication Prior Authorization
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.

Patient Care Technician

Ssm St.louis University
St.louis, MO
03.2017 - Current
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Collected and transported specimens to prepare for lab testing.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Supported patient admissions, discharges and transfers to promote team productivity.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
  • Helped patients complete activities of daily living.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Cleaned, sanitized and moved hospital equipment.
  • Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
  • Responded to emergency situations to help with lifting and transporting patients.

Unit Clerk

St.Alexius Hospital
St.louis, MO
01.2016 - 03.2017
  • Prepared admissions charts and scanned records.
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Answered multi-line telephone system, provided information and directed calls.
  • Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
  • Arranged discharges and patient transportations.
  • Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
  • Delivered clerical support by handling range of routine and special requirements.
  • Obtained and organized medical records for office visits and scheduled labs.
  • Interacted with customers by phone, email or in-person to provide information.
  • Charted vital signs and added telemetry strips to charts.
  • Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
  • Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized patient files and streamlined operations to improve efficiency.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Managed financial documentations such as expense reports and invoices.
  • Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
  • Managed office bookkeeping with insurance billing and patient payments.

Medication Aide

Tesson Heights
St.louis, MO
02.2012 - 01.2016
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing.
  • Administered prescribed drugs to high-volume patient caseload.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Reported changes in patient status regarding drug therapy.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Medical Assistant

People’s Clinic
St.louis , MO
04.2012 - 02.2015
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures and care plan instructions.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Obtained pre- and post-treatment vital signs and weight.
  • Tested and recorded blood glucose levels.
  • Prepared initial patient charts for admission.
  • Obtained all prescribed laboratory testing.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Ordered and prepared reagents and supplies.
  • Ambulated, turned and positioned patients.
  • electronic charting
  • medication prior Authorization
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Administered injections, medications and treatments as directed by the physician.

Cna

Cedars At The JCA
St.louis, MO
01.2010 - 02.2012
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Transported patients between rooms and appointments or testing locations.

Dietary Aide

Alexian Brothers Lansdowne Village
St.louis , MO
08.2000 - 01.2010
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
  • Maintained strict levels of cleanliness for tables, floors and prep areas.
  • Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
  • Arranged tray and or table settings with proper tableware, condiments and tray card.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Referred patients to appropriate outpatient settings for additional diet education and support.

Education

University of Phoenix
St Louis, MO
08.2013

Cleveland Njrotc Academy
St Louis, MO
09.2003

Skills

  • Updating Medical Records
  • Transcription and Dictation
  • Coordinating Drug Refills
  • Cleaning and Organizing
  • Problem Anticipation and Resolution
  • Operating EKG Equipment
  • Examination Preparation
  • Clinical and Operational Judgement
  • Pharmacy Relations
  • Patient Relations
  • Multi-Line Telephone System Operation
  • Completing Insurance Forms
  • Treatment Room Preparation
  • Advanced Anatomy Knowledge
  • Removing Sutures
  • Insurance Claims
  • HIPAA Compliance
  • Patient Feeding
  • Punch Biopsies
  • Medical Supply Monitoring
  • Electronic Charting
  • Simple Dressings
  • Medical Procedures Understanding
  • Medical Assistance
  • Grooming and Bathing Assistance
  • Monitoring Patient Progress
  • Charting Expertise
  • Medical History Collection
  • Height and Weight Measurement
  • Administering Vaccines
  • Family Medicine
  • Referral Verification
  • Taking Vital Signs
  • Medical Terminology
  • Claims Processing
  • Insurance Verification
  • Problem-solving skills
  • Insurance information oversight
  • Medication Prior Authorization

Certification

  • CNA - Certified Nurse Assistant
  • BLS
  • Registered Medical assistant
  • Registered Pharmacy tech

Timeline

Medical Assistant

Ssm St.louis University
07.2022 - Current

Patient Care Technician

Ssm St.louis University
03.2017 - Current

Unit Clerk

St.Alexius Hospital
01.2016 - 03.2017

Medical Assistant

People’s Clinic
04.2012 - 02.2015

Medication Aide

Tesson Heights
02.2012 - 01.2016

Cna

Cedars At The JCA
01.2010 - 02.2012

Dietary Aide

Alexian Brothers Lansdowne Village
08.2000 - 01.2010

University of Phoenix

Cleveland Njrotc Academy

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Michelle Jones