Michelle Jones
Cordova,TN
Summary
Dedicated and empathetic Medical Assistant, Phlebotomist, EKG Tech, Coordinator, and Administrative offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. I'm eager to learn and ready to work.
My schedule is OPEN morning, afternoon, overnight, & weekends.
Overview
10
10
years of professional experience
Work History
Scheduling Coordinator/MA
Resource One Medical
Cordova, TN
05.2023 - Current
- Managed personnel schedules to keep shifts properly staffed.
- Interviewed individuals to complete documents, case histories or forms.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
- Ensured accuracy of payroll information by verifying employee hours worked against timesheets submitted at the end of each pay period.
- Organized training sessions on proper scheduling techniques for new hires.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
- Maintained confidentiality of sensitive documents and information at all times.
- Conducted team meetings to address issues, share updates, and motivate staff.
- Delegated work to staff, setting priorities and goals.
- Reviewed referrals from hospitals, physicians' offices, nursing homes, ensuring that all necessary documents are completed prior to initiating service.
- Attended professional conferences related to the field of home health care.
- Conducted in-home assessments to evaluate the physical condition of patients and determine their home health needs.
- Explained policies, procedures and services to patients.
Home Health Coordinator/MA
Always Best Care
Memphis, TN
08.2019 - 05.2023
- Assigned staff assignments based on qualifications, experience level, scheduling availability.
- Performed administrative tasks such as preparing reports on utilization review activities or reviewing personnel files for accuracy.
- Reviewed referrals from hospitals, physicians' offices, nursing homes, ensuring that all necessary documents are completed prior to initiating service.
- Represented the organization at community events such as health fairs or seminars focused on home health issues .
- Explained policies, procedures and services to clients.
- Assisted with onboarding new employees and conducting orientations.
- Provided HR administrative assistance to management team.
- Handled some incoming calls and directed callers to appropriate department or employee.
Unit Secretary (PRN)/MA
Encompass Health Rehabilitation Hospital
Memphis, TN
11.2019 - 02.2021
- Answered phone calls to provide assistance, information, and medical personnel access.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Provided patient information to facilitate timely admissions and discharges.
- Monitored unit supply levels and notified management of ordering needs.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Retrieved physicians' paperwork, including lab test requests.
- Transcribed doctors' orders, including medication and lab test requests.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Nursing Staffing Coordinator Supervisor/MA
Suwannee Medical Personnel
Cordova, TN
02.2019 - 08.2019
- Ensured that all necessary documents were completed accurately prior to hiring new staff members.
- Created and maintained accurate records of staffing information including shift changes, vacation requests, leaves of absence.
- Maintained an up-to-date database of available personnel for call-in shifts or emergency situations.
- Monitored employee attendance records to ensure compliance with company policy.
- Reviewed daily time sheets for accuracy prior to submission to HR for processing.
- Coordinated and scheduled nursing staff for various shifts, ensuring proper coverage of hospital units.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Hired CNAs, LPNs, & RNs and processed hiring-related paperwork.
- Scheduled or conducted new employee orientations.
- Monitored and conducted drug screening.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
Administrative Assistant
Legacy Assisted Living and Memory Care
Memphis, TN
01.2014 - 02.2019
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Developed and maintained filing systems for confidential documents and records.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Provided general support to teams as needed for projects.
- Conducted initial screening of job applicants via phone or email.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Conducted employment verification and background investigation to facilitate hiring process.
Education
BBA - Business Administration
Victory University
Memphis, TN05-2013
Skills
- Medical Terminology
- Vital Signs
- Multitasking
- Entry Level Coding & Billing
- Phlebotomy
- Telephone Etiquette/ Excellent Customer Service
- EKG
- HR understanding
- Office Administration
- Scheduling/ Appointment Scheduling
- United Healthcare EVV
- Blue Care/ Sandata/Santrax EVV
- Wellpoint EVV
- TSS
- SAM,OIG
- Call Center Customer Service
- Referral Verification
- Patient Care
- Multi-line telephone management
- Quick Learner
- Remote Office Availability
- EHR
- Hospital , Clinic , Home Health
References
References available upon request.
Timeline
Scheduling Coordinator/MA
Resource One Medical
05.2023 - Current
Unit Secretary (PRN)/MA
Encompass Health Rehabilitation Hospital
11.2019 - 02.2021
Home Health Coordinator/MA
Always Best Care
08.2019 - 05.2023
Nursing Staffing Coordinator Supervisor/MA
Suwannee Medical Personnel
02.2019 - 08.2019
Administrative Assistant
Legacy Assisted Living and Memory Care
01.2014 - 02.2019
BBA - Business Administration
Victory University