MICHELLE JONES
Cedar Hill,TX
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements in a digital environment while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
26
26
years of professional experience
Work History
Document Operations Manager
Southwest Solutions Group
08.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Coordinated logistics for large-scale operations projects, ensuring timely procurement of resources and smooth transitions between phases.
- Created customized reporting tools for stakeholders to track key performance indicators effectively.
- Improved customer satisfaction by addressing concerns promptly and implementing feedback-driven improvements.
Document Specialist
Access Records Management
08.2023 - 08.2024
- Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
- Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Demonstrated adaptability in meeting evolving business needs, quickly mastering new software tools and platforms as needed.
- Manipulated and converted documents to meet needs of individual personnel or projects.
- Managed file archival and information retrievals.
- Ensured compliance with company policies and industry standards, maintaining meticulous attention to detail in all document-related tasks.
Office Manager
Firstsource Solutions
01.2023 - 08.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Unit Operations Leader
Allstate Insurance
03.1999 - 12.2022
- Understands and achieves quality and timeliness expectations within specific areas of responsibility
- Manage timekeeping for all employees daily
- Coach up employees by metering KPI'S by using Infopoll systems
- Manage and bring on Contract for huge projects and approve timecards
- Conduct sit a long to ensure employees are following the standard process document
- Knowledge of a IBML scanner along with the metrics and requirements
- Knowledge of Attendance guidelines for pto, std, fmla
- Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization
- Track staffing requirements, hiring new employees as needed
- Ensure operational activities remain on time and within a defined budget
- Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity
- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution
- Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
- Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
- Ensures key performance indicators (KPIs) are in place and production targets are met
- Data entry experience 10-key by touch
- Process knowledge of Lender relation Mortgage documents
- Process knowledge of claims recovery checks
- Process knowledge of FYI notes and AXCIMS
- Process knowledge of 3rd Party claims, Encompass, siu documents
- Microsoft Outlook, word experience
- Monitors and verifies quality of processes for peers
- Completes a range of responsibilities and processes with minimal supervision and guidance
- Manages document or image workflow daily
- Knowledge of a IBML scanner along with the metrics and requirements
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Boosted customer satisfaction rates through consistent service quality and timely issue resolution.
- Enhanced team productivity with effective communication, collaboration, and training initiatives.
- Spearheaded quality control initiatives by enforcing strict adherence to established guidelines and procedures in daily operations.
- Facilitated change management efforts during organizational transitions for seamless integration of new systems or policies.
Education
High School -
David W Carter High School
Dallas, TX06.1993
Skills
- Plant Equipment
- Company Policies
- Safety Procedures
- Control Room
- Unit Operations
- Safety Rules
- Maintenance Activations
- Rig
- Company Standards
- Safe Operation
- Emergency
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
Timeline
Document Operations Manager
Southwest Solutions Group
08.2024 - Current
Document Specialist
Access Records Management
08.2023 - 08.2024
Office Manager
Firstsource Solutions
01.2023 - 08.2023
Unit Operations Leader
Allstate Insurance
03.1999 - 12.2022
High School -
David W Carter High School
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