Michelle Jones
NJ
Summary
Dynamic Vocational Rehabilitation Counselor with a proven track record at The Arc of Salem County, enhancing client employment outcomes through expert career counseling and effective communication.
Vocational rehabilitation professional with comprehensive experience in guiding individuals toward successful employment outcomes. Skilled in creating tailored rehabilitation plans, coordinating resources, and advocating for clients' needs. Highly collaborative team player focused on achieving positive results and adept at adapting to changing circumstances.
Overview
7
7
years of professional experience
Work History
Vocational Rehabilitation Counselor
The Arc of Salem County
03.2024 - Current
- Advocated for reasonable accommodations, supporting clients in overcoming workplace barriers.
- Implemented evidence-based practices in counseling sessions, fostering growth and positive change in clients'' lives.
- Developed strong rapport with clients by demonstrating empathy and understanding of their unique challenges.
- Conducted labor market research to better inform clients of potential career opportunities.
- Provided guidance on job-search strategies, resulting in successful employment for numerous clients.
- Led workshops on resume writing and interview skills, empowering clients to secure competitive positions.
- Monitored client progress through regular follow-up meetings, adjusting plans as needed for optimal success.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
Service Specialist
Fulton Bank
06.2021 - 01.2024
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Evaluated systems according to predetermined checklist and noted issues.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
Teller
TD Bank
08.2017 - 06.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Education
Bachelor of Science - Business Administration And Management
Wilmington University
New Castle, DE06-2021
Skills
- Collaborative partnerships
- Caseload management
- Documentation skills
- Recordkeeping skills
- Counseling expertise
- Teamwork
- Problem-solving abilities
- Multitasking
- Effective communication
- Reliability
- Mental health counseling
- Patient Advocacy
- Rehabilitation planning
- Career counseling
Timeline
Vocational Rehabilitation Counselor
The Arc of Salem County
03.2024 - Current
Service Specialist
Fulton Bank
06.2021 - 01.2024
Teller
TD Bank
08.2017 - 06.2021
Bachelor of Science - Business Administration And Management
Wilmington University
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