Summary
Overview
Work History
Education
Timeline
Generic

Michelle F. Jones

Denver,NC

Summary

  • Skilled and dedicated Executive Administrative Assistant with 20 years’ experience coordinating, planning, and supporting daily operational and administrative functions.
  • Demonstrated capacity to provide comprehensive support for executive level staff; supportive assistance at scheduled meetings, and managing all essential tasks, for proper running of our office.
  • Highly focused knowledgeable of Excel, MS office systems, and procedures, deadline driven.
  • Operations: able to identify goals and priorities and resolve issues
  • Excellent in Organizational, interpersonal and communication skills.
  • Trained in IDX< SMS< and ICD-10 coding, claims processing & follow-up, basic contracting knowledge.
  • Ability to work in a fast-paced environment with minimal supervision.

Overview

27
27
years of professional experience

Work History

Associate Patient Care Coordinator

United HealthCare – Optum
03.2023 - Current
  • Managed average of 150 calls per week to accelerate DME and Incontinence order entry
  • Maintained high-level of Federal regulations on patient privacy
  • Provide administrative support for field-based care teams
  • Receive and process electronic referrals requests for care management services
  • Utilize phone system to respond to and transfer calls to appropriate individuals
  • Ask callers standard question to understand request, gather necessary information and assess urgency
  • Process correspondence: mail, fax, and email
  • Create a positive experience and relationship with member
  • Practice cultural sensitivity and cultural competence in daily care.

Executive Administrative Assistant

United Technologies/Carrier Corporation
11.2016 - 06.2022
  • VP of Finance
  • Worked under minimal supervision to perform clerical activities including but not limited to expense reporting in SAP, travel bookings, and general record keeping
  • Schedules travel both domestically and internationally for the VP including flights, hotels, and car arrangements
  • Coordinates calendar meetings in Outlook for VP and other executive level personnel
  • Coordinates larger events for customers, team building, conferences and more
  • Responds to complex email and phone inquiries
  • Leads lower-level staff in gathering, verifying and processing documentation
  • Assists in recommending, developing, and implementing new processes and analysis
  • Acts as office manager with oversight of records management
  • Performs data entry and other normal office functions such as setting up and maintaining files, interviewing callers, and making proper referrals, arranging meetings and conferences, and receiving, referring or answering mail
  • Reviews drafted and finished documents for appropriate grammatical usage and answers questions relating to office operations and established policies and procedures
  • Provides executive assistant services as a direct assistant to Senior Executives and General Managers
  • Worked independently on special assignments, managing the Executive's schedule, processing and handling of confidential documents and other administrative duties.

Patient Care Secretary

Vitas Innovative Hospice Care
Glastonbury, CT
01.2005 - 11.2016
  • Responsible for providing high level secretarial/administrative support to Office Staff and Team: including memos, excel spreadsheets and accurate record keeping for billing purposes; maintenance in monitoring of patient records, greets and director visitors in a professional manner, answers multi line phone and directs to the appropriate department, maintain office documents (internal telephone list, office maps, etc.)
  • Processes Hospice Certifications, and Doctors orders in a timely fashion, maintain miscellaneous confidential records and files, all in compliance with State and Company regulations
  • Arranges, and coordinates meetings, including writing minutes of meetings
  • Maintain Administration, Nursing and Home Health Schedules setting up and sending out call schedules for administration or nursing staff
  • Basic knowledge of Medicare & Medicaid

Medical Receptionist 11 – Team Leader

Connecticut Children’s Medical Center
Glastonbury, CT
03.1998 - 10.2004
  • Responsible for answering all telephone calls and redirecting as appropriate; ensured visitors were greeted professionally; accountable for accepting and redirecting deliveries; placing service calls to building management and ensuring follow up
  • Scheduling of patient’s appointments and Doctor Schedules
  • Obtained authorization, referrals, and pre-certification of outpatient procedures and/or surgeries
  • Responsible for billing preparation, including but not limited to verifying receipt, and cash totals, entering all medical charges for the practice
  • Clinical responsibilities: vital signs, prep patients, & patient intake
  • Claims Follow-up
  • Some knowledge of contracts within the Hospital System
  • Basic knowledge of Medicare & Medicaid.

Education

Bachelor’s degree - Business Management

Albertus Magnus College

Sawyer School

Manchester High School

Timeline

Associate Patient Care Coordinator

United HealthCare – Optum
03.2023 - Current

Executive Administrative Assistant

United Technologies/Carrier Corporation
11.2016 - 06.2022

Patient Care Secretary

Vitas Innovative Hospice Care
01.2005 - 11.2016

Medical Receptionist 11 – Team Leader

Connecticut Children’s Medical Center
03.1998 - 10.2004

Bachelor’s degree - Business Management

Albertus Magnus College

Sawyer School

Manchester High School

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Michelle F. Jones