Michelle Jones
Newport News,Virginia
Summary
Dynamic Front Office Manager at The Landing Hampton Marina Hotel, skilled in optimizing workflows and enhancing customer relations. Successfully reconciled financial transactions, ensuring accuracy and efficiency. Adept at managing payroll and vendor relationships while delivering exceptional service, fostering positive guest experiences that drive repeat business. Proficient in financial record management and multitasking. Over 20 years of working in an office environment.
Overview
9
9
years of professional experience
Work History
Front Office Manager
The Landing Hampton Marina Hotel Tapestry Hilton
02.2016 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Vendor Invoices (Accounts Payable):
Receive and review invoices for accuracy (amounts, terms, purchase orders, etc.)
Match with purchase orders and receipts if applicable
Enter into the accounting system
Route for approval and schedule for payment - Customer Invoices (Accounts Receivable):
Generate and send invoices to customers
Ensure invoices include all necessary information (terms, due date, itemized charges, etc.)
- Record incoming payments (checks, ACH, credit cards)
- Apply payments to the correct invoices
- Monitor aging reports to track outstanding balances
- Follow up on overdue accounts (collections)
- Reconcile AR ledger with the general ledger
- Handling payroll, employee files, and HR tasks
- Ordering supplies or managing vendor relationships
- Responding to emails, calls, or guest inquiries
- Keeping records for audits or inspections
Education
High School Diploma -
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Detail-oriented organization
- Financial record management
- Payroll administration
- Skilled with computers
- Proficient in Word and Excel
Timeline
Front Office Manager - The Landing Hampton Marina Hotel Tapestry Hilton
02.2016 - Current
Thomas Nelson Community College - High School Diploma,
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