Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Michelle Jones

Columbia,SC

Summary

34 year career with AAFES, spanning from entry to senior level management positions in small and large retail store operations; hardlines buyer and inventory manager; EEO investigator and mediator; worldwide diversity manager; financial business analyst; inventory manager of manual and global data synchronization processes; softlines policy specialist; and HR leader-holding multiple progressive positions.

Dynamic business and HR leader with extensive experience across multiple US states and territories, Europe and the Pacific regions. Experience with diverse people, cultures and languages.

Proven track record in employee relations and team collaboration; demonstrating exceptional organizational skills, critical thinking and problem resolution. Adept in business analysis, financials, and inventory/supply chain management. Proven success in leading complex projects and driving team success.

Demonstrated servant leader, eager to share my vast experience with budding minds to help shape our future business and community leaders.

Overview

10
10
years of professional experience

Work History

Chief Employee Relations Europe Region (Retired)

Army & Air Force Exchange Service, AAFES
07.2021 - 08.2024
  • Chief of Human Resource with oversight of all Europe and Southwest Asia operations, to include Germany, Italy, England, Turkey, Azores, Romania, and US Military deployment locations. Support of over 3800 employees.
  • Skilled union negotiator. Engagement with German union and Works councils, Italian, Turkish and US unions. Worked collaboratively with USAREUR (Army), USAFE (Air Force) and other Sending Forces countries to reach equitable workforce resolutions.
  • Collaborative partner who provided guidance and support to all directorates represented in AAFES operations, to include retail, food and services operations, logistics, IT, contracting, buying/inventory management, and military command.
  • Conducted various employee sensing sessions, supervisory coaching/guidance meetings to promote good morale and working conditions.
  • Self-motivated, with a strong sense of personal responsibility.
  • Highly agile, adaptable, and worked effectively in fast-paced environments.
  • Excellent verbal and written communication skills.
  • Critical thinker, detailed oriented, with exceptional evaluation and problem solving abilities.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Chief of Support and Career Management

Army & Air Force Exchange Service, AAFES
07.2018 - 07.2021
  • Oversight of management for all AAFES managers career assignments worldwide.
  • Led policy development for promotional ranking criteria from entry to senior level management positions.
  • Oversight of the global relocation program and employee deployments in support of military operations in Southwest Asia.
  • Conducted numerous training sessions/briefings on career advancement, relocation procedures, and military assistance job placement programs for internal and external constituents.

Chief Employee Relations, Pacific Region

Army & Air Force Exchange Service, AAFES
01.2015 - 07.2018
  • Chief of Human Resource with oversight of all AAFES Pacific Region locations, to include, Korea, Japan, Okinawa, Guam, Saipan, Hawaii, and Kwajalein. Supported over 4300 employees.
  • Managed the largest transition of AAFES employees from the northern facilities (retail, food, services) in South Korea to Camp Humphreys due to the closure of military operations.
  • Effectively collaborated with USFK (US Forces Korea) administrators and Korean union for proper policy execution in coordination with maintaining soft landings for reduction in force (RIF) impacted employees.
  • Highly challenging assignment. Proven ability to learn quickly, adapt to new situations, all while deploying change management strategies and demonstrating compassion.

Education

MBA - Strategic Leadership

Amberton University
Garland, TX

Bachelor of Science - Business Marketing

Hampton University
Hampton, VA

Skills

  • Exceptional organizational and time management skills
  • Excellent communication skills
  • Critical thinker and detail oriented
  • Multitasking abilities
  • Good computer skills
  • Calm under pressure
  • Friendly, positive attitude, and approachable
  • High standards and expectations

Awards

Numerous Superior Accomplishment Awards


Timeline

Chief Employee Relations Europe Region (Retired)

Army & Air Force Exchange Service, AAFES
07.2021 - 08.2024

Chief of Support and Career Management

Army & Air Force Exchange Service, AAFES
07.2018 - 07.2021

Chief Employee Relations, Pacific Region

Army & Air Force Exchange Service, AAFES
01.2015 - 07.2018

MBA - Strategic Leadership

Amberton University

Bachelor of Science - Business Marketing

Hampton University

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Michelle Jones