Michelle Jones

Sales Associate

Amazon

01.2016 - 02.2019

Assisted customers in product selection, enhancing overall shopping experience.
Maintained knowledge of current promotions and sales to inform customer decisions.
Operated point-of-sale system efficiently, processing transactions accurately.
Organized merchandise displays to optimize visibility and accessibility for customers.
Collaborated with team members to ensure store cleanliness and organization standards were met.
Handled customer inquiries and resolved issues promptly, promoting customer satisfaction.
Supported promotional events by setting up displays and engaging with customers directly.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Managed returns, exchanges and refunds in accordance with store policy.
Built relationships with customers to encourage repeat business.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Solved customer challenges by offering relevant products and services.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Engaged with customers to effectively build rapport and lasting relationships.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Collaborated with team members to achieve monthly sales targets.
Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
Led team meetings focused on sales techniques and product features, boosting overall team performance.
Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
Monitored sales trends to adjust sales strategies and meet changing customer demands.
Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Coordinated sales promotions and events to drive store traffic and increase sales volume.
Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Increased customer loyalty with personalized shopping experiences and attentive service.
Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
Managed inventory to ensure product availability, contributing to uptick in sales.
Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Resolved customer complaints with patience and understanding, restoring customer confidence.
Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
Managed efficient cash register operations.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Built customer loyalty and retention by delivering excellent shopping experiences.
Created inviting environment for customers by maintaining store organization and cleanliness.
Provided exceptional services and pleasant shopping experiences to retail customers.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Used in-store system to locate inventory and place special orders for customers.
Prioritized helping customers over completing other routine tasks in store.
Developed strong rapport with customers and created positive impression of business.
Recommended complementary purchases to customers, increasing revenue.
Monitored customers for signs of security concerns and escalated issues to management.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Wrapped, boxed and weighed bakery department products.
Performed cash, card, and check transactions to complete customer purchases.

Summary

Overview

Work History

Sales Associate

Education

Associate of Science - Business Management

Skills

Timeline

Sales Associate

Associate of Science - Business Management

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