Michelle Jones
4713 De Invierno Way Mount Airy,MD
Summary
Accomplished Assistant Sales Store Manager delivering exceptional customer experiences while driving sales and operational efficiency. Focused on visual merchandising and inventory management to enhance store presentation and meet customer needs.
Overview
2026
2026
years of professional experience
Work History
Assistant Sales Store Manager
West Elm/William Sonoma
Bethesda, Maryland
2022 - Current
- Achieved sales targets by guiding store team to prioritize exceptional customer service.
- Staffed sales floor adequately while exemplifying best practices in sales and service.
- Coached team members on customer service strategies, focusing on improvement areas.
- Leveraged training materials to boost product knowledge and enhance sales abilities.
- Cultivated respectful workplace culture based on fairness and dignity principles.
- Addressed client service challenges swiftly using efficient reporting systems.
- Created engaging product displays to highlight seasonal promotions effectively.
- Organized weekly staff meetings to ensure clear communication and teamwork.
Front Desk Construction Receptionist
Optimum Construction Inc.
Rockville, Maryland
2021 - 2022
- Greeted visitors and clients, ensuring a welcoming atmosphere at the construction office.
- Managed phone calls, directing inquiries to appropriate staff members efficiently.
- Scheduled appointments for project managers and contractors, maintaining organized calendars.
- Processed incoming and outgoing mail, ensuring timely distribution to team members.
- Maintained office supplies inventory, placing orders as needed to support daily operations.
- Assisted in project documentation, filing important records for easy access by staff.
- Coordinated with subcontractors on site visits, ensuring smooth communication between teams.
- Provided administrative support during meetings, preparing materials and taking notes for reference.
- Processed payments from clients including cash, checks, credit cards and bank transfers.
- Performed various administrative tasks including data entry, filing paperwork, maintaining records.
- Provided assistance with onboarding new employees by preparing orientation materials and scheduling training sessions.
Assistant Store Manager
Michael Kors
Clarksburg, Maryland
2020 - 2021
- Attend outreach to the local community and act as a Brand Ambassador, developing a network in their market.
- Ensuring the store is on target to achieve financial goals through monitoring and improvement of measurable statistics that drive the business.
- Resolves customer problems and meets customers’ needs in a timely manner through solution-oriented and forward thinking.
- Ensuring that the store achieves company objectives and KPI goals.
- Empower, develop, motivate and work alongside team to drive results through delivering an elevated customer experience.
- Recruit, hire, and retain talent who are sales/customer service and fashion -focused.
- Develop strategic plan to drive sales through business analytics and achieving productivity goals.
- Adhere to current visual guidelines includes, proper merchandising, signage, and cleanliness.
- Ensure the execution and standards of the visual merchandising vision, as directed by Corporate.
- Manage, control and track store payroll and budget.
Operations Manager
Coach Inc.
Clarksburg, Maryland
2016 - 2020
- Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing company tools.
- Takes initiative; has a high level of ownership and accountability for results of self and others
- Creates short and long-term strategies to achieve personal metrics and performance
- Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
- Drives business through sales strategies, clientele, sourcing new customers and maintaining on-going productive relationships with customers
- Influences customer’s purchase decisions by balancing patience and assertiveness
- Recognizes and values individual performance and communicates appropriately
- Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention
- Demonstrates strong business acumen; strategically forecasts as directed by the Store Manager, plans, and budgets to the needs of the business (i.e.) Payrolls, staffing, etc).
- Encourages the team to build long-term relationships with customers to drive business.
- Ensures all daily tasks are completed without negatively impacting the service of Coach standards.
- Understands organizational objectives and makes decisions in partnership with the Store Manager that align with company priorities and values.
- Recruits, interviews, and on-boarding strategies to retain top talent.
- Evaluates the performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development of staff.
Assistant Food and Beverage Manager
Westin Hotel
Linthicum Heights, MD
2012 - 2016
- Monitor and forecast F&B revenue and expenses to ensure company goals are met on a monthly/yearly basis.
- Support/manage the hotel outlets, including the restaurant, lounge, bar, and room service, while working closely with the Food and Beverage director.
- Ensure effective hiring, training, development, and conduct continuous reinforcement, and maintain mandated training programs that are being implemented and compliant with ownership and corporate.
- Ensure that food handling and safety guidelines are in effect and followed.
- Developed and implemented marketing strategies and concepts.
- Monitor ordering, receiving, and inventory of liquor, beer, and wine to ensure our beverage program meets the company's standards.
- Monitor and control labor costs, and develop and manage the annual food and beverage budget.
- Conduct regular food and beverage meetings, providing objective and constructive feedback to employees.
- Handle all non-sales group bookings under 20 people for the PDR, private dining area.
- Controls costs by adhering to standards of operation for forecasting, budgeting, scheduling, and payroll control.
- Ensure the quality levels of food and beverage products, and maintain quality standards in production, services, facilities, and guest satisfaction.
- Implement policies and procedures for staff to ensure that all standards are met within all departments.
Education
Some College (No Degree) - Business Administration and Management
Lakeland Community College
Willoughby, OHSkills
- Sales strategy
- Customer experience
- Team leadership
- Inventory management
- Visual merchandising
- Client relationship management
Timeline
Assistant Sales Store Manager
West Elm/William Sonoma
2022 - Current
Front Desk Construction Receptionist
Optimum Construction Inc.
2021 - 2022
Assistant Store Manager
Michael Kors
2020 - 2021
Operations Manager
Coach Inc.
2016 - 2020
Assistant Food and Beverage Manager
Westin Hotel
2012 - 2016
Some College (No Degree) - Business Administration and Management
Lakeland Community College