Michelle Jones
Elk River,Minnesota
Summary
Dedicated and results-driven Director of Project /Product Management with over 15 years of experience leading cross-functional teams to successful project completion. Proven track record in implementing best practices, optimizing processes, and delivering projects on time and within budget. Strong leadership skills in building high-performing teams, fostering collaborations, and driving strategic initiatives. Adept at managing multiple complex projects simultaneously while maintaining a focus on quality and client satisfaction. Seeking to leverage my expertise in project/product management to drive efficiency and achieve organizational goals.
Overview
24
24
years of professional experience
Work History
Lead Product Owner
CenterWell Senior Primary Care
04.2024 - Current
- Defined and drove the product roadmap and long-term vision for core digital platforms, including the CW Forms Digital Registration System, SMS Referral App and Athena Portal.
- Led cross-functional coordination between clinical operations, engineering/technical teams, and business stakeholders to prioritize the backlog, manage dependencies, and ensure successful, on-time product feature deployment.
- Spearheaded the development of key performance dashboards to highlight operational efficiencies and measure success in patient engagement and front-end clinic operations.
- Provided mentorship and guidance to a team of Business Analysts, fostering a data-informed and agile product deliver culture to maximize team output and quality.
Executive Director - Product Management
Medica
02.2020 - 04.2024
- Led cross-functional teams through complex deployments, resulting in increased operational efficiency and cost savings. Work included deployments for various PBMs.
- Hired and developed a team of Product Managers
- Developed and implemented strategic plans to drive organizational change and growth, aligning with company goals and objectives.
- Established KPIs and performance metrics to measure the success of transformation initiatives and ensure continuous improvement.
- Collaborated with key stakeholders at all levels of the organization to identify pain points, address challenges, and drive sustainable transformation.
- Oversaw the development and execution of change management strategies to ensure successful adoption of new processes and technologies.
Senior Director
ISD 728 - Southwest Food Service Excellence
08.2018 - 02.2020
- Led cross-functional teams through complex business transformation projects, resulting in increased operational efficiency and cost savings.
- Developed and implemented standardized policies and procedures to ensure consistency and quality
- Collaborated with executive leadership to establish budgetary goals and monitor financial performance
- Conducted regular audits and evaluations to identify areas for improvement and ensure adherence to industry standards.
- Acted as a liaison between leadership and other departments to promote effective communication and coordination of services.
Executive Director - Integrated Customer Service Center
Presbyterian Healthcare Services
06.2013 - 06.2018
- Led cross-functional teams through complex deployments, resulting in increased operational efficiency and cost savings.
- Developed and implemented customer service strategies that improved customer satisfaction rates.
- Supported implementation of PBM.
- Collaborated with cross-functional teams to identify and resolve customer pain points, leading to a 25% decrease in customer complaints and escalations.
Director Human Resources
Presbyterian Healthcare Services
02.2009 - 06.2013
- Led HR team through complex business transformation projects, resulting in increased operational efficiency and cost savings.
- Oversaw all aspects of the HR department, including recruitment, onboarding, employee relations, and performance management
- Developed and implemented HR strategies and policies to support the organization's goals and objectives
- Led a team of HR professionals to ensure efficient operations and compliance with all relevant laws and regulations
- Managed employee benefits and compensation programs to attract and retain top talent
- Collaborated with senior leadership to align HR practices with the overall business strategy and drive organizational success
Executive Team Leader
Target
06.2002 - 02.2009
- Responsible for coaching, developing and training team members
- Oversaw daily operations
- Oversaw the opening of new stores and locations
Education
Bachelor's - Business Administration
Eastern New Mexico University
New Mexico05.2002
Timeline
Lead Product Owner
CenterWell Senior Primary Care
04.2024 - Current
Executive Director - Product Management
Medica
02.2020 - 04.2024
Senior Director
ISD 728 - Southwest Food Service Excellence
08.2018 - 02.2020
Executive Director - Integrated Customer Service Center
Presbyterian Healthcare Services
06.2013 - 06.2018
Director Human Resources
Presbyterian Healthcare Services
02.2009 - 06.2013
Executive Team Leader
Target
06.2002 - 02.2009
Bachelor's - Business Administration
Eastern New Mexico University