Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
MICHELLE JORDAN

MICHELLE JORDAN

Havana,FL

Summary

Experienced professional with a diverse background in restaurant management, personnel management, personal training, and account management. Demonstrated success in leadership roles, driving business growth, and delivering exceptional customer service. Seeking a challenging position where I can leverage my skills and experiences to contribute to the success of a dynamic organization.

Overview

17
17
years of professional experience
1
1
Certification

Work History

ACCOUNT MANAGER

Clothesline
01.2019 - 11.2023
  • Developed and maintained relationships with key accounts, resulting in a 20% increase in revenue over two years.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Implemented a new CRM system, streamlining processes and improving communication with clients.

SPA COORDINATOR (GENERAL MANAGER)

Hand & Stone Massage and Facial Spa
07.2016 - 04.2018
  • Prepared correspondence, accounting and financial documents for analysis, while reviewing and providing comments on the adequacy of documents and taking necessary steps to cure any deficiencies
  • Conducted evaluations and provided onsite training
  • Monitored multiple databases to keep track of all company inventory
  • Completed all company insurance renewals
  • Increased sales by 17% over a one-year period.

GENERAL MANAGER

Anytime Fitness
09.2014 - 03.2016
  • Devised and announced new classes and distributed guest passes to market the club
  • Led weekly meetings to review performance and offer direction, motivation and guidance toward achieving individual and facility goals
  • Mediated club employee relations matters for all club fitness employees
  • Met and exceeded minimum monthly revenue, service and customer satisfaction goals.

OWNER/PERSONAL TRAINER

Fit360
03.2013 - 02.2016
  • Recorded training sessions and maintained package rates for each client
  • Guided clients in safe exercise, taking into account individualized physical limitations
  • Carefully evaluated member needs and assisted them in achieving personal fitness goals.

DIRECTOR OF PERSONNEL/OFFICE MANAGER

Emerald Coast Distributing
05.2007 - 10.2012
  • Handled all incoming calls from potential employees/customers
  • Set up, held interviews and hired new employees
  • Coordinated and led weekly training groups to prepare new recruits for going out in the field
  • Started at entry level sales, advanced to field manager and from there to director of personnel.

Education

Web Design Certification

Pasco-Hernando State College
New Port Richey, FL
04.2011

Skills

  • Territory Growth/Business Development
  • Marketing Familiarity/Strategic Planning
  • Computer Expertise
  • Operations/Inventory Management
  • Supervision and Training
  • After Sales Support

Certification

  • NASM-Certified Personal Trainer
  • NASM-Certified Exercise Specialist
  • NASM-Certified Fitness Nutrition Specialist
  • NASM-Certified Performance Enhancement Specialist
  • American Red Cross-CPR/AED

Timeline

ACCOUNT MANAGER

Clothesline
01.2019 - 11.2023

SPA COORDINATOR (GENERAL MANAGER)

Hand & Stone Massage and Facial Spa
07.2016 - 04.2018

GENERAL MANAGER

Anytime Fitness
09.2014 - 03.2016

OWNER/PERSONAL TRAINER

Fit360
03.2013 - 02.2016

DIRECTOR OF PERSONNEL/OFFICE MANAGER

Emerald Coast Distributing
05.2007 - 10.2012

Web Design Certification

Pasco-Hernando State College
MICHELLE JORDAN