Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Jordan

Brandon,MS

Summary

Organized and task-driven professional with 5 years of experience managing payroll data. Exceptional with time management and adapting to new and complex technologies. Proficient in financial software programs including Microsoft Word and Excel. Collaborates generously with team members and puts in extra time to complete tasks successfully.

Overview

5
5
years of professional experience

Work History

Receptionist, Payroll Specialist, Implementations

People Lease
03.2023 - Current
  • Distributed maintenance and edit to each clerk every morning. Followed up with individuals mid-day to reassess work load and redistribute as needed.
  • Created a weekly log detailing each clerk’s job for this time period. Duties included pulling payroll folders, emailing client reminders, chunking checks, packaging payrolls, routing packages, and dotting payrolls that have moved through the room.
  • Onboarded new hires, processed terminations, entered changes in employment status, work locations, job title, pay, name, addresses, contact information, direct deposits, garnishments, and more.
  • One of (up to) 6 clerks who processed 500+ active clients on weekly, bi-weekly, semi-monthly, monthly, and semi-annual pay schedules. Roughly 230 payrolls at minimum are processed each week.
  • Completed payrolls accurately and timely to meet client and employee expectations.
  • Continuously updated new hire and termination checklists, improving our processes and procedures
  • Toggled time submitted from both client and employees. Performed calculations in overtime, holiday, and various PTO plans to provide accurate data for processing.
  • Uploaded time records and made adjustments in ProSoftware and SwipeClock to create an accurate database for payroll processing functions.
  • Communicated with outside departments to set up new clients, benefits, vendors, garnishments, tax locations, work locations, etc.
  • Stayed current on each client's routing rules as we provided many options: expresss, FedEx, mail, paperless, and pick-up. Updated spreadsheet of any changes. Drafted daily logs of how clients routed.
  • Pulled processing schedules and folders on a weekly basis. This helped us physically see the following week's work load and allowed us to work more efficiently.
  • Manually adjusted every semi-monthly, monthly, and semi-annual payroll processing and route dates in our system.
  • Identified new procedures to implement which in turn boosted our productivity levels.
  • Identified client and employee issues within our system, analyzed the information, demo’ed and provided possible solutions, then discussed and trained clients/employees.
  • Responded to client and employee questions and requests for information in a timely manner.
  • Assisted our Implementations department in new client set up as well as terminations. Tracked new clients’ first few checks, created folders, labels, printed schedules, updated payroll instructions, set up automated client emails and consolidated reports then released the payroll for rotation in our room. Moved all instructions and files from active to terminated within our GDrive. Terminated employees, locked out users, removed email addresses from our database, etc.
  • Generated reports per client requests. Provided them with access and training to gather the necessary information at a later date.
  • Proven ability to learn quickly and adapt to new situations.
  • Trained the majority of our internal and remote hires in payroll and how our room flows.

Front Desk, Receptionist

Adcock Employment Service
03.2020 - 03.2023
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed them to appropriate personnel.
  • Answered phones promptly and directed incoming calls to the correct offices.
  • Conducted interviews daily with applicants to assess employment eligibility.
  • Collected timesheets and distributed paychecks.
  • Served as liaison between applicants and counselors.
  • Scanned, filed, and transmitted various documents as well as adhered to both digital and paper filing procedures.
  • Conducted out-bounds calls to maintain up-to-date information regarding employment status and any requirements within job search including but not limited to hours, distance, pay rate, and interview timeframes.
  • Corresponded with applicants through email, Indeed, and social media to address questions or concerns about applications and positions we had available.

Cashier, Receptionist

Herrin Gear Infiniti
02.2020 - 03.2020
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Scheduled and confirmed 50 or more appointments and meetings for service advisors daily.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained a sanitary lobby and food station for customers.
  • Provided clerical support to company employees by coping, faxing, and filing documents.
  • Restocked supplies and recorded inventory for purchase orders.

Education

Associate of Applied Science - Accounting Technology

Hinds Community College
05.2022

High School Diploma -

Florence High School
Florence, MS
05.2018

Skills

  • Telephone Etiquette
  • Courteous and Professional
  • Multitasking and Prioritization
  • Positive Attitude and Energetic
  • Customer Service-Oriented
  • Verbal and Written Communication

Timeline

Receptionist, Payroll Specialist, Implementations

People Lease
03.2023 - Current

Front Desk, Receptionist

Adcock Employment Service
03.2020 - 03.2023

Cashier, Receptionist

Herrin Gear Infiniti
02.2020 - 03.2020

High School Diploma -

Florence High School

Associate of Applied Science - Accounting Technology

Hinds Community College

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