Michelle Joseph
Fitchburg,Ma
Summary
As a recent graduate with a Master's in Social Work, I am dedicated to creating individualized care plans that prioritize patient autonomy and enhance overall quality of life. My background in customer service roles, including positions in daycare, waitressing, and security, has equipped me with strong interpersonal skills and the ability to connect with diverse populations. I am a hardworking and highly motivated professional eager to apply my knowledge and skills to improve organizational performance in the social work field.
I thrive in both individual and team settings, leveraging my strong work ethic to adapt quickly to new processes and contribute effectively to team objectives. My resourcefulness and results-driven mindset stem from a passion for promoting growth and efficiency, enabling me to meet the unique needs of the communities I serve. I am committed to increasing service value and ensuring that clients receive the highest level of care and support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Preschool Teacher
The Goddard School
Lexington, Ma
07.2022 - 08.2024
- Led story time sessions designed to promote literacy skills among young learners.
- Developed lesson plans that incorporated creative teaching techniques.
- Provided individual attention to each student as needed during class time.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Attended professional development workshops to stay current on best practices for early childhood education.
- Encouraged critical thinking skills through problem-solving activities.
- Collaborated with fellow teachers on various projects related to curriculum design and implementation.
- Incorporated music, art, games, books, blocks, and puzzles into daily instruction.
- Participated in parent-teacher conferences to discuss the academic progress of each child.
Outpatient Clinician
Behavioral health perspectives
Fitchburg, MA
04.2024 - 07.2024
- Monitored the progress of clients throughout their course of treatment.
- Developed and implemented treatment plans for clients with mental health disorders.
- Participated in weekly team meetings to discuss case reviews and updates.
- Provided referrals to community resources as needed by clients or families.
- Maintained accurate documentation of all clinical services provided to clients.
- Advised patients on lifestyle changes that could improve their well-being.
- Maintained a safe environment within the clinic at all times.
- Provided individual, family, and group therapy to clients in an outpatient setting.
- Collaborated with school personnel to provide support services for students.
- Supported individuals through difficult transitions in their lives.
- Adhered to ethical standards set forth by professional organizations.
- Updated clinical records according to policies and procedures.
- Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
MSW CLINICAL INTERN
Behavioral Health Perspectives
Fitchburg, Ma
08.2023 - 04.2024
- Coordinated referrals for additional resources or services when needed.
- Assessed the safety risks of clients in order to develop appropriate interventions.
- Conducted individual, family, and group therapy sessions.
- Provided crisis intervention services to individuals and families in need.
- Provided culturally competent care that is sensitive to diverse populations.
- Maintained client records according to agency policies and procedures.
- Developed treatment plans based on the client's needs and goals.
- Evaluated and addressed individual client needs and concerns.
BEREAVEMENT INTERN
Good Shepherd Community Care
newton, Ma
07.2022 - 11.2022
- Allowed clients to convey emotions by providing a safe space for expression.
- Maintained confidentiality of records relating to clients' treatment.
- Filled out and maintained client-related paperwork and progress notes.
- Assessed patients for risk of suicide attempts.
- Shadowed staff and learned advanced work.
- Make phone calls to clients.
SUPERVISED VISITATION WORKER
Center of Achieving Balance for Children and Families
Medford, Ma
05.2022 - 07.2022
- Utilized effective communication skills when interacting with clients, colleagues, and supervisors.
- Maintained accurate records of client information, including notes from each visit.
- Responded promptly to all inquiries from families seeking supervised visitation services.
- Attended trainings and workshops related to supervised visitation topics.
SOCIAL WORK INTERN
Center of Achieving Balance for Children and Families
Medford, Ma
05.2022 - 07.2022
- Organized and maintained case records in accordance with agency policies and procedures.
- Educated clients about available community resources that could benefit them.
- Helped individuals develop skills necessary for independent living, such as budgeting and time management.
- Developed treatment plans to address identified issues.
Infant and Toddler Teacher
Family access of newton
Newton, MA
01.2019 - 03.2020
- Guided how parents can support their child's learning at home.
- Established positive relationships with parents and families while providing support and guidance.
- Implemented a well-rounded curriculum to meet children's unique learning styles.
- Completed extensive training that provided insight into child care and development topics.
- Helped children explore the world, improve motor skills, and grow vocabulary.
- Facilitated social interactions between peers within the classroom setting.
- Assisted in maintaining a clean and organized classroom environment.
Restaurant Waiter
In A Pickle
Waltham, MA
03.2018 - 01.2019
- Performed opening and closing duties, such as setting up the dining area, restocking supplies, and checking equipment for proper functioning at the start of shifts.
- Greeted customers, provided menus, and answered questions about menu items.
- Processed cash payments accurately using a POS system, ensuring the accuracy of changes given to customers.
- Cleared dishes between courses, refilled drinks as necessary, and served any requested condiments or accompaniments.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Provided excellent customer service by anticipating guest needs, responding promptly, and acknowledging all guests, however busy and at whatever time of day.
- Delivered food from thekitchen, fulfilling additional requests to maximize guest satisfaction.
- Calculated charges, issued table checks, and collected payments from customers.
SECURITY OFFICER
Securitas, Shire Pharmaceutical Company
Boston, MA
01.2017 - 01.2018
- Denied entrance to the building to unauthorized persons.
- Secured all doors in the office and main building after hours.
- Noted and followed up on any unusual behavior. Maintained accurate and detailed logs of all events during each shift.
- Processed and logged accurate and detailed incident reports. Verified each individual's right to enter restricted areas and denied access to an unauthorized person.
- Unlocked rooms and suites for authorized contractors. Directed guests around the building and answered questions regarding accessibility.
- Responded quickly and effectively to all security violations and duress alarms.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Responsible for handling merchandise and data entry, while maintaining all customer service needs.
SALES ASSOCIATE
OLYMPIA SPORTS
Waltham, Ma
07.2016 - 09.2016
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed credit card transactions quickly and securely.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Processed transactions using a point-of-sale system.
- Demonstrated product features and benefits for customers' needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
WAITRESSING
Brookhaven
Lexington, Ma
10.2014 - 06.2015
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Performed opening and closing duties, such as setting up the dining area, restocking supplies, and checking equipment for proper functioning at the start of shifts.
- Greeted customers, provided menus, and answered questions about menu items.
- Processed cash payments accurately using a POS system, ensuring the accuracy of changes given to customers.
- Cleared dishes between courses, refilled drinks as necessary, and served any requested condiments or accompaniments.
- Answered phone calls, providing information about restaurant services, hours of operation, and menu items.
- Provided excellent customer service by anticipating guest needs, responding promptly, and acknowledging all guests, however busy and at whatever time of day.
Education
MASTER OF SOCIAL WORK IN SOCIAL WORK CANDIDATE -
Fordham University
Bronx, NY05.2024
BACHELOR'S IN SOCIAL WORK -
Simmons University
Boston, MA05.2023
Massachusetts Bay Community College
US01.2019
Regis College
US12.2016
Waltham Senior High School
US01.2016
Wakefield Vocational School
US01.2013
Skills
- Active listening
- Driving Performance
- Problem Solving
- Advanced Customer Service
- Bi-Lingual
- CPR, AED, First Aid Certified
- Infant/toddler/Preschool Certified Teacher
- Time Management
- Critical Thinking
- Strong character
- Observant to Details
- Professional mannerisms
- Customer Service
- Child CPR
- Reading Comprehension
- Safety Monitoring
- Classroom Observation
- Infant, Toddler and Preschool Curriculum
- Verbal and Written Communication
- Cognitive Development
- Bilingual in creole
- Positive Reinforcement
- Progress Reporting
- Child Psychology Knowledge
- Organizational and Planning Skills
- Computer Proficiency
- Supervised Visitation
- Case Notes
- Emotional Support
- Individual Sessions
- Motivational Interviewing
- Therapeutic Exercise
- Breathing Techniques
- Confidential Case Documentation
- Grief Support
- Outpatient Treatment
- Client Management
- Effective listening
Certification
- CPR
- AED
- First Aid Infant and Adult
- Infant and toddler Teacher
- CANS
- Preschool Teacher
Timeline
Outpatient Clinician
Behavioral health perspectives
04.2024 - 07.2024
MSW CLINICAL INTERN
Behavioral Health Perspectives
08.2023 - 04.2024
Preschool Teacher
The Goddard School
07.2022 - 08.2024
BEREAVEMENT INTERN
Good Shepherd Community Care
07.2022 - 11.2022
SUPERVISED VISITATION WORKER
Center of Achieving Balance for Children and Families
05.2022 - 07.2022
SOCIAL WORK INTERN
Center of Achieving Balance for Children and Families
05.2022 - 07.2022
Infant and Toddler Teacher
Family access of newton
01.2019 - 03.2020
Restaurant Waiter
In A Pickle
03.2018 - 01.2019
SECURITY OFFICER
Securitas, Shire Pharmaceutical Company
01.2017 - 01.2018
SALES ASSOCIATE
OLYMPIA SPORTS
07.2016 - 09.2016
WAITRESSING
Brookhaven
10.2014 - 06.2015
MASTER OF SOCIAL WORK IN SOCIAL WORK CANDIDATE -
Fordham University
BACHELOR'S IN SOCIAL WORK -
Simmons University
Massachusetts Bay Community College
Regis College
Waltham Senior High School
Wakefield Vocational School
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