Years of dental experience
Michelle Joslyn
WILLOW SPRING,NC
Summary
Highly motivated, detail-oriented professional with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills to help achieve company goals.
Overview
27
27
Work History
Accounts Assistant
Carolina Dental Arts
06.2023 - Current
- Processed payments and documents such as statements.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Optimized accuracy in processing financial transactions related to insurance payouts, ensuring proper disbursement of funds.
- Generated, posted, and attached information to claim files.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Posted payments to accounts and maintained records.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Assured timely verification of insurance benefits before patient procedures or appointments.
- Maintained confidentiality of patient finances, records, and health statuses.
- Collected premiums and issued accurate receipts.
Regional Clinical Manager
Carolina Dental Arts
02.2021 - Current
- Identified opportunities for cost savings without compromising quality or patient safety in regional clinical operations.
- Managed team of clinical professionals, ensuring efficient delivery of high-quality patient care.
- Enhanced staff performance through comprehensive training programs and continuous feedback.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Delegated tasks to staff members, monitored completion of all duties, and provided support to enhance performance.
- Regularly evaluated employee performance and provided feedback.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Implemented new policies and educated staff on changes.
- Handled job duties for staff members who were unavailable or out of office.
- Facilitate hiring of qualified personnel by interviewing applicants and making recommendations for employment.
- Maintained clinic records and files, utilizing proper techniques to keep patient data confidential.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
Lead Dental Assistant
Carolina Dental Arts
09.2018 - 02.2021
- Used Dentrix and Open Dental to document and maintain patient information and health background.
- Ensured strict adherence to infection control protocols, maintaining safe and sanitary work environment for both staff and patients.
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
- Prepared patient X-rays and images for review by dentist.
- Explained treatment procedures and instructed patients on home care guidelines.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Education
Certificate - ADA Dental Coding
American Dental Association
Online07.2020
Certificate - Dental Assisting
University of North Carolina At Chapel Hill
Chapel Hill, NC05.1997
No Degree - Undergraduate And Personal Growth Courses
Wake Technical Community College
Raleigh, NCSkills
- Payment Processing
- General and Orthodontic Ledger Entries
- Payment reconciliation
- Invoicing and Billing
- Claims Management
- Claims Processing Efficiency
- Dental Procedure Understanding
- Clinical Leadership
- Effective Communication
- Staff Supervision
- Inventory Management
- Clinical safety
Timeline
Accounts Assistant
Carolina Dental Arts
06.2023 - Current
Regional Clinical Manager
Carolina Dental Arts
02.2021 - Current
Lead Dental Assistant
Carolina Dental Arts
09.2018 - 02.2021
Certificate - ADA Dental Coding
American Dental Association
Certificate - Dental Assisting
University of North Carolina At Chapel Hill
No Degree - Undergraduate And Personal Growth Courses
Wake Technical Community College