Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Joy Koffman

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

20
20
years of professional experience

Work History

Lead Server

Lucille's BBQ
06.2005 - Current
  • Have increased 1000's of peoples' happiness for many years.
  • Perfected multi-tasking abilities in order to accomplish as much as possible in short periods of time.
  • Established positive attitudes while supporting others.
  • Maintain profits while serving hundreds of guests in extremely high-volume.
  • Practice team service by performing all duties needed within restaurant, for guests and coworkers.
  • Have acquired an array of computer program skills including Aloha & Micros to accurately place orders and process payments while be entrusted with large amounts of profits.
  • I have received awards for customer service abilities & been awarded ‘ambassador of the month' by my managers and coworkers.
  • Oversee daily operations of service team, delegate tasks and train new staff.
  • Assign work tasks and coordinate activities of dining room personnel to provide prompt and successful service to patrons.
  • Explain menu items and suggest appropriate options in order to ensure safety and well-being of guests.
  • Cultivate warm relationships with regular guests.
  • Share knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Court Communicator

Project Real-Internship
01.2014 - 05.2014
  • Answered about 25 telephone calls, took messages and transferred to appropriate colleagues per day.
  • Led children and adolescents in and around the municipal, justice, district and federal courts; Sat in on various court proceedings (criminal & civil) while absorbing knowledge about the law and the legal system.
  • Observed, interacted and networked with criminal justice system personnel: judges, prosecutors, defense attorneys, court marshals, recorders, reporters and interpreters.
  • Met with judges, lawyers and police officials to coordinate functions of court.
  • Developed stronger professional communication skills and enhanced my public speaking.
  • Increased my capacity to help and work with diverse groups of people, including various ages and varieties of lifestyles.
  • Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
  • Developed team communications and information for meetings.

Education

Bachelor of Arts - Criminal Justice & Communications

University of Nevada, Las Vegas
Las Vegas, NV

Associate of Arts - Communications

College of Southern Nevada
Las Vegas, NV

Skills

  • Interpersonal communication
  • Problem-solving abilities
  • Time management
  • Reliability
  • Analytical thinking
  • Self motivation
  • Teamwork and collaboration
  • Relationship building
  • Multitasking Abilities
  • Organizational skills
  • Adaptability and flexibility
  • Professional demeanor
  • Attention to detail

Timeline

Court Communicator

Project Real-Internship
01.2014 - 05.2014

Lead Server

Lucille's BBQ
06.2005 - Current

Bachelor of Arts - Criminal Justice & Communications

University of Nevada, Las Vegas

Associate of Arts - Communications

College of Southern Nevada

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