Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AdministrativeAssistant

MICHELLE JUHL

Columbus Junction,IA

Summary

I am experienced in many different areas of the medical field, seeking a full-time position in the field of ED medical support and Phlebotomy where I can apply my knowledge and skills for continuous improvement.

Excellent problem-solving and time management skills. Organized, efficient, and always willing to go extra mile to meet expectations.

Healthcare professional with strong foundation in patient care and medical support. Adept at handling patient needs, collaborating with healthcare teams, and ensuring clean and safe environment. Known for reliability, adaptability, and commitment to achieving positive patient outcomes.

Overview

21
21
years of professional experience
1
1
Certification

Work History

NURSING ASSISTANT - SCOTT BOULEVARD

University Hospitals and Clinics
08.2019 - 03.2021


  • Identify patients using EPIC computer system and proper procedure prior to specimen collection
  • Drew blood specimens on all age groups
  • Maintained laboratory testing machines by doing routine maintenance
  • Conducted daily, monthly and yearly QC testing on all laboratory equipment
  • Conducted POC testing: Urinalysis, UA Pregnancy, Strep, Covid, Flu A&B and Lead
  • Conducted various blood tests: CBC Panel, D-Dimers, BUN, CCMP Panel, LEAD
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Obtained a variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and lancets
  • Assisted in the training of new employees, sharing knowledge of best practices to improve overall department performance.
  • Provide excellent customer service while interacting with patients
  • Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
  • Monitored inventory levels of supplies used in phlebotomy services
  • Streamlined workflow for nursing staff by efficiently managing supplies inventory and restocking necessary items in a timely manner.
  • Ordered supplies when they were needed
  • Optimized inventory management for medical supplies, preventing shortages and supporting patient care.
  • Spoke with different companies when missing orders or supplies
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Achieved cost-savings by developing functional solution to inventory problems
  • Managed both clinic and laboratory supplies and equipment

NURSING ASSISTANT - QUICK CARE

University of Iowa Quick Care
08.2017 - 08.2019
  • Assisted in training new employees
  • Adhered to HIPAA guidelines
  • Responded quickly and efficiently to emergency situations
  • Ensured compliance with federal regulations governing laboratory procedures
  • Maintained accurate patient records
  • Followed all safety protocols when handling hazardous materials
  • Enforced infection control and sharps disposal procedures
  • Calibrated equipment according to manufacturer specifications
  • Provided excellent service and attention to patients when face to face or through phone conversations
  • Displayed strong telephone etiquette
  • Exceeded customer satisfaction by finding creative solutions
  • Registered patients
  • Entered demographics and reason for visit into patient charts
  • Assisted with treatment and procedures
  • Cared for patients physical comfort
  • Took down information before physician took over
  • Point of care testing ordered by physician
  • Performed routine checks on patient vitals
  • Maintained updated knowledge through continued education and training
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted higher customer satisfaction by resolving problems
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Answered calls to assist with patients and scheduled appointments
  • Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
  • Documented care actions by completing records and logs in medical software system EPIC
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
  • Observed or examined patients to detect symptoms that required medical attention
  • Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
  • Monitored vital signs for changes in patient health, providing timely updates to nursing staff.

MULTI-SKILLED ED TECHNICIAN

Mercy Iowa City
05.2008 - 06.2016
  • Adhered strictly to HIPAA regulations
  • Completed echocardiograms
  • Assessed patient conditions and reported to medical staff
  • Followed established safety guidelines
  • Provided technical support when required
  • Responded quickly and efficiently to emergency situations
  • Ministered patient vital signs
  • Ordered test according to physician requirements
  • Developed effective relationships with referring providers
  • Prioritized and organized to efficiently accomplish service and goals
  • Worked with cross functional teams to achieve goals
  • Displayed strong telephone etiquette
  • Transported patients to different departments
  • Registered patients for Internal Medicine, Urgent Care and Occupational Health
  • On-call for Occupational Health after hours
  • Conducted drug and Breath Alcohol screens for employers and the DOT
  • Input insurance information into patients demographics


  • Point of care testing
  • Assisted Radiology with patients
  • Assisted in any sutures, casts and other procedures
  • Registered patients in EPIC
  • Supported fellow technicians by sharing best practices, troubleshooting issues together, and contributing to a collaborative work environment
  • Ensured timely completion of tasks by coordinating with other technicians to meet mission objectives
  • Ensured patient safety with strict adherence to infection control protocols and proper use of personal protective equipment.
  • Developed interpersonal rapport with patients from diverse backgrounds while maintaining empathy and professionalism throughout their stay.
  • Supported the nursing team through efficient handling of non-medical tasks like transporting patients between units or ensuring bed availability for new admissions.
  • Boosted patient satisfaction by addressing concerns promptly, offering emotional support, and maintaining a comfortable environment during their stay.
  • Streamlined ED operations by stocking treatment rooms with necessary supplies and maintaining cleanliness in all areas.
  • Improved patient care by providing timely and accurate documentation of vital signs, assessments, and interventions.
  • Reduced wait times for laboratory results by efficiently collecting blood samples using proper venipuncture technique.
  • Promptly responded to critical situations, assisting in life-saving interventions like CPR administration and defibrillation techniques.
  • Enhanced overall emergency department performance by actively seeking feedback from colleagues and implementing constructive suggestions for improvement.
  • Assisted with resuscitation and CPR
  • Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
  • Safely transported patients by wheelchair, stretcher, or bed to other units.
  • Measured and fit crutches and canes, instructing patients on proper use of support devices.
  • Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Carried out phlebotomy procedures and watched for adverse reactions.
  • Continuously monitored patients and reported changes to head nurses and physicians.
  • Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
  • Quickly responded to codes and cardiac monitor alarms.
  • Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
  • Assisted with lifting and moving patients.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Assisted physicians in performing minor procedures such as suturing wounds, splinting fractures, and applying dressings to ensure optimal healing outcomes.
  • Handled patient transfers from one medical facility to another.
  • Performed medical tests and collected samples for laboratory analysis.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Organized daily work based on collection priority.
  • Promoted patient safety by verifying identification, labeling samples correctly, and cross-checking information with requisition forms.
  • Consistently met quotas for daily blood draw volume while maintaining high standards for puncture success rates.
  • Assisted with training new phlebotomists, sharing best practices, and providing guidance on technique improvement.
  • Maintained a clean and safe work environment, following proper infection control procedures to minimize risk of contamination.
  • Exhibited strong multitasking abilities, efficiently managing multiple patients and tasks simultaneously without compromising quality of service.
  • Aided in maintaining inventory levels of phlebotomy supplies, ensuring ample stock was available for uninterrupted services.
  • Facilitated seamless handoffs between shifts by maintaining clear and accurate shift notes, communicating any pertinent information to colleagues.
  • Provided exceptional customer service to patients from diverse backgrounds, addressing concerns or questions related to their blood tests professionally and informatively.
  • Improved patient comfort by employing efficient and gentle phlebotomy techniques.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Verified patients' identification for proper sample collection.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Assisted in training and onboarding new phlebotomists.
  • Provided guidance and support to laboratory personnel.

SAFETY OFFICER

Apachi Manufacturing
10.1999 - 05.2002
  • Utilized document filing systems to organize staff files
  • Audited company files to verify compliant policies and procedures
  • Prepared detailed reports of specific facts based on eye witness accounts
  • Participated in incident investigations by interviewing witnesses, taking photographs, collecting evidence and preparing reports
  • Issued warnings to violators outlining infractions
  • Staff testing: Forklift, Harness safety, Welding safety, Fabrication safety, Fire extinguishers
  • Conducted regular inspections of facilities
  • Coordinated emergency response drills: Fires, Chemical spills
  • Provided training on work safe practices
  • Monitored fire control systems
  • Worked alongside OSHA during inspections, correcting any violations and reporting corrections back to OSHA
  • Supervised safe handling, storage and disposal of hazardous materials
  • Managed safety and health programs, enforcing compliance and safety by employees to improve productivity

Education

Certification in CPR and first aid -

03.2021

Certified Phlebotomist -

Kirkwood Community College
Iowa City, IA
01.2008

GED Diploma -

Bancroft-Rosalie High School
01-1988

Skills

  • Customer service
  • DOT and Iowa Work Force drug and alcohol tester
  • Phlebotomist and lab assistant
  • Patient-focused care
  • Excellent customer service
  • Electronic charting
  • Inventory management
  • Patient relations
  • HIPAA compliance
  • Supply restocking
  • Emergency response
  • Specimen collection
  • Infection control
  • Collecting specimens
  • Patient care
  • Technical support
  • Cross-functional teamwork
  • Suturing and casting assistance
  • Point of care testing
  • Training and teaching phlebotomy techniques
  • Safety compliance
  • Incident investigation
  • Safety training
  • Hazardous materials management
  • Basic life support

Certification

Phlebotomist

Languages

English
Native or Bilingual

Timeline

NURSING ASSISTANT - SCOTT BOULEVARD

University Hospitals and Clinics
08.2019 - 03.2021

NURSING ASSISTANT - QUICK CARE

University of Iowa Quick Care
08.2017 - 08.2019

MULTI-SKILLED ED TECHNICIAN

Mercy Iowa City
05.2008 - 06.2016

SAFETY OFFICER

Apachi Manufacturing
10.1999 - 05.2002

Certification in CPR and first aid -

Certified Phlebotomist -

Kirkwood Community College

GED Diploma -

Bancroft-Rosalie High School

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MICHELLE JUHL