Michelle Juszkiewicz
Herbon ,IN
Summary
Experienced with sorting, loading, and unloading packages in fast-paced environment. Utilizes efficient handling techniques to ensure accurate and timely deliveries. Track record of maintaining high physical endurance and attention to detail.
Outgoing individual training to develop and maintain new hires.
Overview
18
18
years of professional experience
Work History
Package Handler Trainer
FedEx:Ground
Bedford Park, IL
02.2022 - Current
- Trained new package handlers on safety protocols and operational procedures
- Monitored performance
- Assisted management
- Ensured quality control in training process
- Facilitated hands-on training sessions to ensure understanding
- Increased employee retention
- Evaluated employee progress through ongoing assessments, adjusting teaching methods as needed for optimal results.
- Provided ongoing support and guidance to fellow trainers as needed, sharing insights
- Enhanced team efficiency
- Cross training package handler for their success and retention
- Reduced workplace injuries with thorough safety training
- Making sure that package handler understands the importance of fast paced with safety always in mind for metrics
- Load, unload, sort, facet, tigger, every bit switch
- Handling yourself around moving conveyor belts.
- Also work in the Hammond Station for two years before I came back to the Hub.
- Load and unload van lines and also made sure all packages and trailers and delivery trucks were complete every day
- I’ve sorted, filled out dock sheets, open doors, work rights and other various documents.
- Try to communicate the importance of safety and making sure everyone knows and understands.
- Being a second pair of eyes
- Helping everyone reach the metrics FedEx has set
- Communication is key in the pace environment for success!
- Giving constructive criticism
Cosmetologist Manager
Great Clips
Wilmington, North Carolina
06.2008 - 12.2008
- Provided exceptional customer service by assessing client needs and recommending appropriate services.
- Maintained cleanliness and organization of workstations in compliance with health and safety standards.
- Collaborated with team members to enhance service offerings and improve overall customer satisfaction.
- Educated clients on product usage and aftercare to promote healthy hair maintenance practices.
- Trained new staff on salon procedures, ensuring consistent service delivery and adherence to company policies.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
Education
General Studies
Ivy Tech Community College of Indiana
Valparaiso, INCertification - Cosmetology
Crown Cosmetology
Crown Point, IN01.2006
Timeline
Package Handler Trainer
FedEx:Ground
02.2022 - Current
Cosmetologist Manager
Great Clips
06.2008 - 12.2008
General Studies
Ivy Tech Community College of Indiana
Certification - Cosmetology
Crown Cosmetology