Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Kaawa

Wailuku

Summary

Dynamic logistics professional with extensive experience at Aloha Freight Forwarders, excelling in route planning and task delegation. Proven ability to enhance dispatch efficiency and customer satisfaction through effective communication and process improvements. Skilled in data entry and thriving under pressure, consistently achieving operational excellence in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Dispatch Clerk Logistics

Aloha Freight Forwarders
12.2024 - Current
  • Managed dispatch operations to ensure timely delivery of freight shipments.
  • Coordinated with drivers and warehouse staff to optimize route efficiency.
  • Utilized transportation management software for tracking and scheduling deliveries.
  • Oversaw documentation processes, ensuring compliance with regulatory requirements.
  • Collaborated with customer service to resolve delivery issues promptly.
  • Provided backup support for other roles within the logistics department as needed, demonstrating versatility and commitment to overall company success.
  • Streamlined communication between drivers, warehouse staff, and customers to ensure accurate order fulfillment and timely delivery.
  • Boosted customer satisfaction with prompt resolution of inquiries, complaints, and special requests.
  • Maintained a clean and orderly dispatch area, fostering a professional environment conducive to productivity and team morale.
  • Enhanced dispatch efficiency by optimizing route planning and resource allocation strategies.

Dispatcher Lead

Blue Hawaiian Helicopters
04.2023 - 12.2024
  • Coordinated logistics for timely dispatch of helicopters and personnel.
  • Collaborated with team members to optimize resource allocation during peak periods.
  • Maintained accurate records of dispatch activities for compliance and reporting purposes.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Monitored communication systems to ensure efficient operations and safety protocols.
  • Streamlined scheduling processes to enhance productivity and reduce delays.
  • Trained new staff on dispatch procedures and operational software usage.

Dipatch

Sunshine Helicopters
01.2019 - 01.2023
  • Coordinated daily dispatch operations to ensure timely tours and optimal routing of resources.
  • Managed communication between pilots and operations to resolve issues and enhance service efficiency.
  • Streamlined scheduling processes to improve response times and resource allocation across teams.
  • Trained new dispatchers on system protocols, operational procedures, and customer service standards.
  • Implemented process improvements that enhanced workflow efficiency and reduced turnaround time for tours.
  • Directed dispatching, routing, and tracking of ships.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.

Education

Baldwin High School
Wailuku

Skills

  • Work under pressure
  • Route planning
  • Data entry proficiency
  • Task delegation

Timeline

Dispatch Clerk Logistics

Aloha Freight Forwarders
12.2024 - Current

Dispatcher Lead

Blue Hawaiian Helicopters
04.2023 - 12.2024

Dipatch

Sunshine Helicopters
01.2019 - 01.2023

Baldwin High School

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Michelle Kaawa