MICHELLE KALUSH
San Diego,CA
Overview
10
10
years of professional experience
Work History
Reservations Agent
The La Jolla Beach & Tennis Club
San Diego, USA
05.2024 - 03.2026
- Coordinate and manage reservations for guests and club members
- Handle revenue collection and tracking accuracy
- Proactively reach out to prospective clients and leads
- Provide in-depth knowledge of the property, amenities and current events
- Serve as a key point of contact for guest inquiries
Guest Services Agent
The Grande Colonial Hotel
San Diego, USA
05.2023 - 05.2024
- Checks guests in and out while accommodating their needs
- Books reservations for guests amongst the five buildings within the hotel
- Completes concierge requests, such as booking reservations outside of the hotel for guests personal needs
- Shows guests hotel property and/or banquet rooms if requested
- Answers a heavy amount of call volume
- Ensures that the hotel runs smoothly and provide any assistance needed to all areas
- Balances cash registers
Concierge Banker
Citibank
11.2020 - 04.2023
- Generating over $1M in deposits and household growth on a quarterly basis
- Maintained and grew a book of business while assisting clientele with everyday financial needs, enhancing relationship management.
- Ensured branch adherence to Citi's regulatory compliance and disclosure standards, supporting overall operational integrity.
- Managed operational duties and secured federal standards for audit reviews, ensuring compliance with policy and procedures.
- Fostering a positive work environment to promote morale throughout the workplace
Wine & Guest Experience Associate
Michael David Winery
01.2016 - 12.2018
- Facilitated engaging wine tasting experiences, enhancing guest enjoyment and knowledge
- Promoted and sold diverse wines and gourmet food items, boosting customer satisfaction
- Coordinated private events and evening wine tastings
- Organized and maintained the wine tasting area
- Processed wine, food, and merchandise purchases efficiently at the register
Education
Associate Degree -
San Joaquin Delta College
Stockton, CA06-2018
Timeline
Reservations Agent
The La Jolla Beach & Tennis Club
05.2024 - 03.2026
Guest Services Agent
The Grande Colonial Hotel
05.2023 - 05.2024
Concierge Banker
Citibank
11.2020 - 04.2023
Wine & Guest Experience Associate
Michael David Winery
01.2016 - 12.2018
Associate Degree -
San Joaquin Delta College