Michelle Kane
Kenai,AK
Summary
Highly skilled and enthusiastic professional with more than 10 years of experience in multiple areas of the healthcare field. Successfully managed multiple clinics, staff, budgeting, policies, quality and compliance. Develop and lead productive and efficient staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Quality Technician
Kenaitze Indian Tribe
09.2023 - Current
- Maintained quality documentation and records for conformance with relevant standards.
- Assisted in development and implementation of quality control processes to meet product standards.
- Led root cause analysis to identify issues and propose targeted solutions.
- Tracked and analyzed quality data to identify trends and insights.
- Evaluated results against design standards and compliance requirements.
- Reported problems and concerns to management.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Reviewed production processes and identified potential quality issues.
- Recorded and organized test data for report generation and analysis.
- Conducted data review and followed standard practices to find solutions.
Clinic Manager
Central Peninsula Hospital
03.2019 - 09.2023
- Hired, trained and supervised employees to maintain team of high performers.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Budgeted for resources to control expenditure and maximize profits across four clinics.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Spearheaded and implemented new projects to expand scope of engagement.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Acute Care Operations Supervisor
South Peninsula Hospital
08.2018 - 02.2019
- Motivated and trained employees to maximize team productivity.
- Analyzed department metrics and performance and reported findings to management.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Tracked company equipment, tools and technology to manage inventory.
- Compiled training materials for new employees and tracked skill development.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Coordinated schedules for over 50 staff, including nurses, techs, respiratory therapy, and social services.
Certified Medical Assistant
Central Peninsula Hospital
06.2016 - 04.2018
- Sanitized, restocked, and organized exam rooms and medical equipment across 2 clinics.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Taught patients about medications, procedures, and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Prepared and administered medications to alleviate patient symptoms.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Implemented care and efficiency improvements to support and enhance office operations.
Medical Assistant
Kenaitze Indian Tribe
04.2015 - 05.2016
- Assist provider with any and all tasks
- Manage scheduling for providers, answer phones, and return patient calls, place calls to patients on behalf of the providers, handle panel and case management duties as required
- Perform phlebotomy and assist in minor procedures
- Perform EKGs, spirometry, Sphygmomanometer, PFT and peak flows
- Fit patients for orthopedic supplies and casting when needed
- Perform cast removal
- Give vaccinations and other injectable medications
- Check in patients, gather any history or details pertinent to the appointment and obtain vital signs
- Manage inventory
- Help coordinate referrals and resources for patients
- Enter notes into EMR as needed
- Track goals for patients and assist patients in achieving those goals
- Interpret results of clinical testing and relay to patient as requested by provider.
Phlebotomy Supervisor
Kenaitze Indian Tribe
02.2014 - 04.2015
- Assisted in transition of the lab from a very small tribal clinic over to our new, larger wellness center
- Designed a specimen collection department that followed the guidelines of the Joint Commission, CLIA and COLA
- Responsible for training our new employees as well as the Medical Assistants in phlebotomy
- Process all Lab specimens, sometimes over 50 per day
- Perform daily Quality Control checks, maintenance on analyzers, and ordering all reagents
- Obtain all types of specimens for laboratory on a wide range of patients from infant to elderly
- (Venipuncture, urine, swabs etc.)
- Assist in radiology and shoot limited x-rays as needed
- Manage inventory and ordering of inventory
- Ship specimens out to reference lab as needed
- Assist providers and RN case managers in correct lab order entry.
Phlebotomist/registration Tech
Central Peninsula Hospital-Kenai Clinic
03.2013 - 02.2014
- Managed entire front office of clinic, including multi-line phone systems, faxes, appointments and billing
- Obtained all lab specimens-Venipuncture, Urine, Capillary, Blood Cultures, etc
- Entered insurance information and registered patients into the system
- Entered lab orders into the system
- Basic specimen processing and transfer to main hospital for analysis
- Inventory control and ordering for all supplies in clinic.
Laboratory Assistant
Central Peninsula Hospital- Lab
10.2011 - 03.2013
- Collect all lab specimens from all departments, including the Emergency Room and OB, perform all lab tasks including venipunctures with minimal to no supervision
- Follow all standard precautions and safety steps, including patient identification and specimen labeling
- Assist with CODE BLUE when needed
- Perform PKU and other testing on newborns in OB
- Make morning rounds and draw daily labs from patients
- Enter orders into computers, verify orders and monitor timed draws on the floor
- DOT Chain of custody trained for specimens including drug screens
- Collect legal specimens with police officers present and fill out appropriate forms.
Medical Assistant
Medicenter
11.2010 - 05.2011
- Scribe for provider while in room, enter all visit notes and enter orders
- Collect all lab specimens for clinic and process orders, perform venipuncture and perform x-rays as needed
- Vital sign monitoring, including height and weight measurements
- Administer vaccines
- Cast application and removal, suture removal, fitting for various orthopedic braces and splints
- Set up sterile trays and assist in minor surgeries
- Provide patient education on various topics
- Handle sterile processing and packaging.
Certified Nursing Assistant
Central Peninsula Hospital-Heritage Place
08.2010 - 11.2010
- Assist 6 residents with all daily activities including, self-care, bathing, dressing and managing daily meals
- Chart daily notes on each resident
- Handle all cleaning and infection control for residents
- Communicate with families on their relatives status on a daily basis
- Record Intake and Output of patients.
Telemetry Tech/Health Unit Coordinator
Central Peninsula Hospital-ICU
10.2009 - 08.2010
- Monitor all ECG telemetry heart monitors in the Intensive Care Unit and Med/Surg departments, up to 12 telemetry at once.
- Answer all phone calls received to department as well as managing charts for patients in ICU and entering all orders into computer charting systems
- Prepare patients for medivac by air to other facilities
- Assist nurses in ambulating patients
- Main point of contact for providers, nurses and patients families in the ICU department.
Personal Care Attendant
Readycare-Home health care
03.2009 - 10.2009
- Was the primary care giver overnight in a 5 bedroom assisted living home
- Assist residents with all daily activities including, bathroom needs, self-care, medications, meals, changing clothes and all other activities
- Enter chart notes daily on each resident outlining what happened for each of them on shift
- Perform basic housekeeping chores such as laundry, dishes, vacuuming and dusting.
Claims Processing Clerk
Blue Cross And Blue Shield
01.2008 - 02.2009
- Managed workload and priorities to meet claims processing meet deadlines.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Followed up with customers on unresolved issues.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Monitored claims processing trends to identify potential areas of improvement.
- Tracked and reported on claims processing metrics to aid senior management in making informed decisions.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Medical Records Clerk
Alaska Regional Hospital
01.2007 - 12.2007
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Input data into computer programs and filing systems.
- Sorted and distributed incoming and outgoing medical records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
Education
High School Diploma -
West Anchorage Highschool
Anchorage, AK05.2006
Skills
- Quality Training
- Data Collection
- Regulatory Compliance
- Quality Control
- Data Capture and Analysis
- Corporate Compliance
- Administrative Leadership
- Clinical Management
- Operations Management
- Healthcare Administration
- Leadership Abilities
- Employee Supervision
- Policy and Program Development
- Critical Thinking
Accomplishments
- Supervised team of 13 staff members.
- Successfully developed and managed clinics for: Orthopedics, Podiatry, Interventional Pain, and Family Practice.
- Created and managed an inventory system to effectively minimize waste.
- Developed phlebotomy department as well as policies and procedures for laboratory.
- Achieved converting medical records from paper charts to EMR with accuracy and efficiency.
- Recognized for outstanding dedication to patient care.
- Mentored junior staff on medical assisting and phlebotomy.
Certification
NCMA- National Certified Medical Assistant
CNA-Certified Nursing Assistant
Limited Radiology Certification
Licensed Pharmacy Technician
CPT- Certified Phlebotomy Technician
Six Sigma- Yellow Belt
TRP- Totally Responsible Person
CPR/BLS
Mental Health First Aid- De-escalation tactics
Affiliations
AKMGMA- Alaska Medical Management Group
MGMA- Medical Management Group
IHI- Institute for Healthcare Improvement
Hobbies
I was born and raised in Alaska. I like to spend as much time outdoors as possible in the Summer. I enjoy fishing, hiking, hunting, camping and exploring new places. The most important thing to me is spending time with my family and animals. During the Winter, I enjoy more indoor activities and prioritize furthering my education/knowledge base.
References
- Sarah Freeman, 907-335-7312, Director of Quality, Compliance and Privacy- Kenaitze Indian Tribe
- Danny Romman, MD- 512-554-5230, Doctor of Podiatric Medicine- Central Peninsula Hospital
- Sydney Clark, 907-690-4230, Executive Assistant- Kenaitze Indian Tribe
- Robin Morris, PA-C, 586-354-3948, Physician Assistant- Central Peninsula Hospital
- Alycyn Spies, 907-741-7250, Medical Assistant- Central Peninsula Hospital
- Leah Presley, RN, 907-231-6063, Registered Nurse- South Peninsula Hospital
- Sarah Lewis, 907-360-5106, Medical Assistant- Central Peninsula Hospital
- Teena Dyer, 907-335-7567, Purchasing Agent- Kenaitze Indian Tribe
Timeline
Quality Technician
Kenaitze Indian Tribe
09.2023 - Current
Clinic Manager
Central Peninsula Hospital
03.2019 - 09.2023
Acute Care Operations Supervisor
South Peninsula Hospital
08.2018 - 02.2019
Certified Medical Assistant
Central Peninsula Hospital
06.2016 - 04.2018
Medical Assistant
Kenaitze Indian Tribe
04.2015 - 05.2016
Phlebotomy Supervisor
Kenaitze Indian Tribe
02.2014 - 04.2015
Phlebotomist/registration Tech
Central Peninsula Hospital-Kenai Clinic
03.2013 - 02.2014
Laboratory Assistant
Central Peninsula Hospital- Lab
10.2011 - 03.2013
Medical Assistant
Medicenter
11.2010 - 05.2011
Certified Nursing Assistant
Central Peninsula Hospital-Heritage Place
08.2010 - 11.2010
Telemetry Tech/Health Unit Coordinator
Central Peninsula Hospital-ICU
10.2009 - 08.2010
Personal Care Attendant
Readycare-Home health care
03.2009 - 10.2009
Claims Processing Clerk
Blue Cross And Blue Shield
01.2008 - 02.2009
Medical Records Clerk
Alaska Regional Hospital
01.2007 - 12.2007
High School Diploma -
West Anchorage Highschool
NCMA- National Certified Medical Assistant
CNA-Certified Nursing Assistant
Limited Radiology Certification
Licensed Pharmacy Technician
CPT- Certified Phlebotomy Technician
Six Sigma- Yellow Belt
TRP- Totally Responsible Person
CPR/BLS
Mental Health First Aid- De-escalation tactics
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