Michelle Kane
MD
Summary
Professional Summary:
Versatile and results-driven professional with expertise in business analysis and property management. Skilled in optimizing operational workflows, data analysis, and customer service strategies to improve efficiency and client satisfaction. Experienced in managing rental properties, including tenant relations, leasing, maintenance coordination, and short-term rental operations. Proficient in financial reporting, rent collection, and utilizing property management software to streamline processes. A strong problem solver with exceptional communication and leadership skills, dedicated to delivering high-quality service in dynamic environments.
Overview
25
25
years of professional experience
Work History
Independent Property Manager
Private Investor
02.2017 - Current
- Assisted property owners with managing rental units, including Airbnb listings and long-term leases.
- Helped coordinate rental payments and tracked incoming payments to ensure accuracy.
- Communicated with tenants and guests regarding inquiries, lease terms, and maintenance requests.
- Conducted basic inspections of properties between guest stays to ensure readiness for new tenants.
- Assisted with marketing rental properties by creating online listings and responding to inquiries.
- Delivered notices and reminders to tenants regarding rent due dates and lease renewals.
- Helped schedule and follow up on maintenance work orders to keep properties in good condition.
- Provided support with lease paperwork and guided prospective tenants through the application process.
Business Analyst
CareFirst BlueCross BlueShield
09.2009 - 06.2012
- Analyzed and refined business processes related to claims management and customer service operations.
- Led initiatives that significantly improved processing times and client satisfaction.
- Gathered and interpreted data to provide actionable insights, resulting in cost savings and enhanced efficiency.
- Collaborated with leadership to integrate changes into company workflows, driving measurable business performance improvements.
- Recommended optimization strategies to improve current practices, ensuring streamlined operations and increased productivity across teams.
Subject Matter Expert
CareFirst Cross Blue Shield
11.2008 - 09.2009
- Provided comprehensive knowledge and guidance on insurance policies, claims processes, and internal procedures.
- Worked with management to develop training programs, improving efficiency and accuracy in the customer service and claims departments.
- Collaborated regularly with cross-functional teams to create operational protocols, enhancing overall business performance.
- Managed 20 junior team members, supporting their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
Special Adjustment Unit
CareFirst BlueCross BlueShield
02.2003 - 11.2008
- Managed and adjusted complex claims for large group providers, including hospitals, ensuring accurate and timely resolutions.
- Adhered to company policies and procedures when making decisions on claims adjustments, reducing errors through thorough documentation and policy term reviews.
- Streamlined the claims adjustment process, resulting in faster resolution times and an enhanced customer experience.
Identified patterns of potential fraud or abuse by closely examining case details, protecting company assets from financial loss.
Provider Services Representative
CareFirst BlueCross BlueShield
09.2000 - 02.2003
- Delivered exceptional customer service by efficiently managing provider calls and correspondence, consistently meeting or exceeding ASA targets.
- Documented and resolved provider interactions and transactions with precision, addressing issues promptly to ensure high provider satisfaction.
- Maintained comprehensive records of all interactions and transactions, supporting continuous service improvements and ensuring compliance.
Education
Elementary School of Education
University of District of Columbia
Washington DCSkills
- Property management
- Payment collection
- Customer service-focused
- Property tours and inspections
- Maintenance scheduling
- Skilled multi-tasker
- Exceptional oral and written communication skills
- Data analysis
- Microsoft Office Suite
- Team collaboration
- Quality assurance
- Data mapping
- CRM systems
- Professionalism
- Call center experience
- Claims processing
- Problem-solving abilities
- Calm under pressure
- Phone etiquette
- Information gathering
- Property inspections
Timeline
Independent Property Manager
Private Investor
02.2017 - Current
Business Analyst
CareFirst BlueCross BlueShield
09.2009 - 06.2012
Subject Matter Expert
CareFirst Cross Blue Shield
11.2008 - 09.2009
Special Adjustment Unit
CareFirst BlueCross BlueShield
02.2003 - 11.2008
Provider Services Representative
CareFirst BlueCross BlueShield
09.2000 - 02.2003
Elementary School of Education
University of District of Columbia
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