Michelle Kane
Saint Cloud,FL
Summary
Dynamic professional with extensive experience at The Berkley Group, excelling in customer service and administrative support. Proven skills in Microsoft Office and employee payroll management, complemented by strong communication and organizational abilities. Successfully managed a team of 20+, ensuring operational efficiency and enhancing client satisfaction through effective problem-solving and relationship-building. Proven ability to manage multiple tasks efficiently and contribute positively to team objectives. Known for reliability and adaptability in dynamic work settings.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Support Staff - Paraprofessional ESE - IDEA
The School District of Osceola County
01.2025 - Current
- Perform teacher duties when they are absent
- Contribute to delivery of lessons
- Access to student's IEP's and monitoring students' behavior
- Work with half of the class throughout the week on their IEP goals
- Small group rotations twice a day for ELA and Math
- If teacher is absent, communicate with parents in the student agenda how their day was and any schoolwork
Administrative Assistant/Contract Specialist
The Berkley Group/Vacation Village at Parkway
09.2022 - 10.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information and completed other clerical tasks.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Negotiated with vendors to provide the best products to the customers while saving the company money on supplies.
- Audited sales contracts for errors and made edits prior to being sent to the mortgage department.
- Researched and submitted all credit card chargeback disputes.
- Processed daily incoming/outgoing mail, UPS and Fed Ex packages.
- Searched county records for owner titles and property deeds in order for guests to upgrade their ownership.
- Prepared cash deposits and deposited all monies to the banks weekly and reported to corporate GL.
- Assisted coworkers and staff members with special tasks on daily basis.
Welcome Center Director
The Berkley Group/Vacation Village at Parkway
05.2002 - 09.2022
- Managed a non-collocated staff of 20+ employees.
- Responsible for staff payroll, hiring and training.
- Responsible for inventory and cash control management of $2 Million in local attraction tickets.
- Responsible for daily and monthly ticket and money balancing from resort to corporate GL.
- Provided excellent customer service while handling all customer service situations.
- Responsible for daily customer and marketing data entry.
- Responsible for all attraction ticket vendor set ups and maintenance.
Education
Associate of Arts - Finance
Valencia College
Orlando, FL05-2002
Associate of Arts - Business Management
Macomb Community College
Warren, MI05-1996
Skills
- Proficient in Microsoft Office tools
- Kronos system administrator
- Payroll administration
- Girl Scouts of Citrus Council Coordinator
- Upward Soccer Mentor
- Business operations procedures
- Proofreading
- Clerical support
- Supply inventory control
- Customer relations and communications
Certification
- Active Shooter Training - June 2024
- CPR, Basic First Aid & AED, Public Safety Education Group - 5-1-24 to 5-1-26
Timeline
Support Staff - Paraprofessional ESE - IDEA
The School District of Osceola County
01.2025 - Current
Administrative Assistant/Contract Specialist
The Berkley Group/Vacation Village at Parkway
09.2022 - 10.2024
Welcome Center Director
The Berkley Group/Vacation Village at Parkway
05.2002 - 09.2022
Associate of Arts - Finance
Valencia College
Associate of Arts - Business Management
Macomb Community College
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