Overview
Work History
Education
Skills
References
Timeline
Generic
MICHELLE KAPTOR

MICHELLE KAPTOR

Rehoboth Beach,DE

Overview

26
26
years of professional experience

Work History

Instacart

Instacart
01.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Floral Designer

Windsor Flowers and Greenhouse
07.2022 - 10.2024
  • Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
  • Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
  • Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
  • Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
  • Prepared potted plants and bouquets based on customer requirements.
  • Contributed ideas to improve overall shop aesthetic, optimizing workflow efficiency within studio spaces while enhancing customer experience in retail areas.

Floral Designer Assistant

Fresh Market
07.2020 - 11.2022
  • Enhanced customer satisfaction by creating visually appealing floral arrangements tailored to individual preferences.
  • Collaborated with team members to complete complex projects on time and within budget constraints.
  • Created detailed sketches and renderings of proposed designs, facilitating clear communication with clients about their vision.
  • Safeguarded flower quality by monitoring storage conditions regularly, making adjustments as needed.
  • Conducted research on current design trends, incorporating relevant elements into custom arrangements for clients.

Office Assistant Specialist

Paradise Plumbing
02.2019 - 08.2019
  • Developed correspondence letters, memos, and emails.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Developed strong professional relationships with stakeholders by consistently delivering excellent customer service.
  • Ensured seamless transitions between departing employees or those on leave through thorough documentation procedures.
  • Improved customer satisfaction with timely responses to inquiries and efficient resolution of issues.

Receptionist/Dispatcher

Atlantic Refrigeration
05.2016 - 01.2019
  • Prioritize incoming calls, schedule, and confirm appointments
  • Manage customer calls effectively and efficiently
  • Maintain weekly, monthly and quarterly preventative daily and monthly schedules

Guest Relations/Phone Operator

Beebe Medical Center
01.2014 - 05.2016
  • My role is to assist and direct patient's and visitor's throughout the hospital
  • Answer phone inquiries and escort and transport patients when needed
  • Basic knowledge of medical terminology

Front Desk Agent

Crown Plaza Hotel
06.2012 - 12.2014
  • Greeted and registered guests and issued room keys
  • Processed guest payments for room charges, food and beverage charges and phone charges
  • Monitored room availability using in house Opera system
  • Promoted high impact sales and marketing initiatives, resulting in increased occupancy and profitability
  • Processed credit card transactions during the checkout process
  • Employee of the month September 2012

Front Desk Receptionist

Insurance Restoration Specialist
12.2012 - 06.2013
  • Managed the reception area, including greeting visitors and responding to telephone and in person requests for information
  • Maintained the front desk and reception area in a neat and organized manner
  • Planned meetings and prepared conference rooms

Receptionist

Day Spa Salon
10.2009 - 11.2011
  • Company Overview: High End Day Spa
  • Booked client appointments and greeted the guests
  • Addressed customer inquiries and resolved complaints
  • Wrote order supply requests to replenish merchandise
  • High End Day Spa

Payroll Administrator & Receptionist

Villeroy & Boch
05.1999 - 10.2009
  • Researched and resolved billing and invoice problems
  • Opened and assigned new client accounts
  • Maintained medical and insurance benefits information
  • Input payroll for 300 employees bi-weekly
  • Assigned all employees numbers and input information into company database
  • Informed employees of their 401k eligibility and distributed appropriate information
  • Coordinated telephone communications; answered, screened and directed incoming calls

Education

Certificate of Completion - Floral Design & Horticulture

Union County Technical School
Scotch Plains, NJ

Early Childhood Education -

Union County College
Cranford, NJ
01.2005

Skills

  • Basic knowledge of Microsoft Word
  • Currently studying QuickBooks
  • Reiki Master
  • Resourceful

References

Available upon request.

Timeline

Floral Designer

Windsor Flowers and Greenhouse
07.2022 - 10.2024

Instacart

Instacart
01.2022 - Current

Floral Designer Assistant

Fresh Market
07.2020 - 11.2022

Office Assistant Specialist

Paradise Plumbing
02.2019 - 08.2019

Receptionist/Dispatcher

Atlantic Refrigeration
05.2016 - 01.2019

Guest Relations/Phone Operator

Beebe Medical Center
01.2014 - 05.2016

Front Desk Receptionist

Insurance Restoration Specialist
12.2012 - 06.2013

Front Desk Agent

Crown Plaza Hotel
06.2012 - 12.2014

Receptionist

Day Spa Salon
10.2009 - 11.2011

Payroll Administrator & Receptionist

Villeroy & Boch
05.1999 - 10.2009

Certificate of Completion - Floral Design & Horticulture

Union County Technical School

Early Childhood Education -

Union County College

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