Summary
Overview
Work History
Education
Skills
Languages
Quote
Software
Timeline
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Michelle Kearney

Michelle Kearney

Raleigh,NC

Summary

A dynamic virtual assistant dedicated to helping entrepreneurs and small businesses thrive through expert support in digital marketing, design, and administration. With a strong foundation in office operations and a flair for creative execution, I blend precision with personality to deliver results that matter.

Overview

29
29
years of professional experience

Work History

Freelancer

Self
Raleigh, North Carolina
04.2024 - Current
  • Organized and detail-oriented with a strong work ethic.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Managed invoicing and payment processing operations.
  • Configured templates for clients to easily customize.
  • Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website.
  • Developed creative design for print materials, brochures, banners, and signs.
  • Developed graphics and visual content for social media campaigns.
  • Created logos, illustrations and typography for various organizations.

Office Assistant Ill

NC Department of Administration, Division of Purchase and Contracts
09.2007 - 07.2013
  • Served as first contact for the Division Help Desk via phone and email
  • Provided support for the NC Vendor Link System for vendor registration and vendor information updates while maintaining confidentially when working with vendors to update information such as, Federal Tax ID numbers and vendor log-on and password information
  • Provided support to maintain the Interactive Purchasing System (IPS) entity user information relating to confidential user IDs and passwords
  • Maintained the purchasing officer contact information published on the Division's webpage
  • Served as a back-up for the E-Procurement and IPS requisition system
  • Ordered and maintained cell phones for the Division
  • Reviewed and corrected bid documents being posted to the IPS system
  • Maintained the switchboard for the Division and greeted visitors
  • Managed the schedule for available conference rooms for the Division.

Receptionist

NC Division of Medical Assistance, Department of Program Integrity
01.2007 - 08.2007
  • Routed calls from a multi-line switchboard to various departments
  • Managed and routed incoming and outgoing packages
  • Generated recoupment letters
  • Placed repair calls and repair orders for the facility.

Receptionist/Legal Assistant

Brent Adams & Associates
10.2006 - 01.2007
  • Routed incoming phone calls
  • Performed legal assistant duties such as prepare case files, settlement statements and legal documents, order medical records, provide documents to defense attorneys as requested, maintained client balance records, and maintained the accuracy of client files
  • Interacted with clients in a professional manner.

Front Office Coordinator

Addiction Recovery and Prevention
09.2004 - 10.2006
  • Routed incoming phone calls
  • Maintained appointment schedule, order supplies, make bank deposits, collect and record payments for services, track client attendance, and provide assistance to clients to enroll in DWI classes
  • Assisted with monthly federal reports
  • Assisted clients fill out paperwork.
  • Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
  • Scheduled appointments for clients and visitors.
  • Maintained accurate records of all incoming and outgoing correspondence.
  • Provided administrative support to front office team members.
  • Assisted with ordering supplies as needed.
  • Assisted with filing paperwork both electronically and manually.
  • Monitored inventory levels of office supplies and placed orders when necessary.
  • Updated customer contact information in database systems.
  • Responded to customer inquiries via telephone or email in a professional manner.

Administrative Assistant Il

Wake County Alcoholism Treatment Center
03.1998 - 09.2004
  • Routed calls from a multi-line switchboard
  • Registered clients and completed admissions and discharge paperwork
  • Retrieve medical records and verify insurance benefits for clients
  • Performed administrative duties such as data entry, processing documents, nun daily reports, and perform a daily census for the Inpatient unit.

Administrative Assistant Il

Wake County Health Department
06.1996 - 02.1998
  • Assisted clients and staff with inquiries regarding medical records
  • Routed medical records and assembled shot records and medical information.

Education

Business Administration -

American IntuContinental University
01.2006

Activity Coordinator Certification -

Technical Community college
01.2003

Diploma -

Villiam G. Enloe High school
01.1995

Skills

  • Excellent organizational and time management skills
  • Exceptional customer service skills
  • Excellent verbal and written communication skills
  • Proficient with Microsoft Office Suite
  • Proficient with office equipment
  • Administrative Support
  • Office Administration
  • Data Entry
  • Scheduling
  • File Maintenance
  • Front Office Management
  • Medical Records Management
  • Scheduling Appointments
  • Legal Administrative Support
  • Office Management
  • Appointment Scheduling

Languages

English
Professional

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Software

Microsoft

Canvas

Google

Zoom

Slack

Zoho

Timeline

Freelancer

Self
04.2024 - Current

Office Assistant Ill

NC Department of Administration, Division of Purchase and Contracts
09.2007 - 07.2013

Receptionist

NC Division of Medical Assistance, Department of Program Integrity
01.2007 - 08.2007

Receptionist/Legal Assistant

Brent Adams & Associates
10.2006 - 01.2007

Front Office Coordinator

Addiction Recovery and Prevention
09.2004 - 10.2006

Administrative Assistant Il

Wake County Alcoholism Treatment Center
03.1998 - 09.2004

Administrative Assistant Il

Wake County Health Department
06.1996 - 02.1998

Business Administration -

American IntuContinental University

Activity Coordinator Certification -

Technical Community college

Diploma -

Villiam G. Enloe High school

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Michelle Kearney