Michelle Kearney
Raleigh,NC
Summary
Office Assistant with 10 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
17
17
years of professional experience
Work History
Office Assistant Ill
NC Department of Administration, Division of Purchase and Contracts
2007.09 - 2013.07
- Served as first contact for the Division Help Desk via phone and email
- Provided support for the NC Vendor Link System for vendor registration and vendor information updates while maintaining confidentially when working with vendors to update information such as, Federal Tax ID numbers and vendor log-on and password information
- Provided support to maintain the Interactive Purchasing System (IPS) entity user information relating to confidential user IDs and passwords
- Maintained the purchasing officer contact information published on the Division's webpage
- Served as a back-up for the E-Procurement and IPS requisition system
- Ordered and maintained cell phones for the Division
- Reviewed and corrected bid documents being posted to the IPS system
- Maintained the switchboard for the Division and greeted visitors
- Managed the schedule for available conference rooms for the Division.
Receptionist
NC Division of Medical Assistance, Department of Program Integrity
2007.01 - 2007.08
- Routed calls from a multi-line switchboard to various departments
- Managed and routed incoming and outgoing packages
- Generated recoupment letters
- Placed repair calls and repair orders for the facility.
Receptionist/Legal Assistant
Brent Adams & Associates
2006.10 - 2007.01
- Routed incoming phone calls
- Performed legal assistant duties such as prepare case files, settlement statements and legal documents, order medical records, provide documents to defense attorneys as requested, maintained client balance records, and maintained the accuracy of client files
- Interacted with clients in a professional manner.
Front Office Coordinator
Addiction Recovery and Prevention
2004.09 - 2006.10
- Routed incoming phone calls
- Maintained appointment schedule, order supplies, make bank deposits, collect and record payments for services, track client attendance, and provide assistance to clients to enroll in DWI classes
- Assisted with monthly federal reports
- Assisted clients fill out paperwork.
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Scheduled appointments for clients and visitors.
- Maintained accurate records of all incoming and outgoing correspondence.
- Provided administrative support to front office team members.
- Assisted with ordering supplies as needed.
- Assisted with filing paperwork both electronically and manually.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Updated customer contact information in database systems.
- Responded to customer inquiries via telephone or email in a professional manner.
Administrative Assistant Il
Wake County Alcoholism Treatment Center
1998.03 - 2004.09
- Routed calls from a multi-line switchboard
- Registered clients and completed admissions and discharge paperwork
- Retrieve medical records and verify insurance benefits for clients
- Performed administrative duties such as data entry, processing documents, nun daily reports, and perform a daily census for the Inpatient unit.
Administrative Assistant Il
Wake County Health Department
1996.06 - 1998.02
- Assisted clients and staff with inquiries regarding medical records
- Routed medical records and assembled shot records and medical information.
Education
Business Administration -
American IntuContinental University
01.2006
Activity Coordinator Certification -
Technical Community college
01.2003
Diploma -
Villiam G. Enloe High school
01.1995
Skills
- Excellent organizational and time management skills
- Exceptional customer service skills
- Excellent verbal and written communication skills
- Proficient with Microsoft Office Suite
- Proficient with office equipment
- Administrative Support
- Office Administration
- Data Entry
- Scheduling
- File Maintenance
- Front Office Management
- Medical Records Management
- Scheduling Appointments
- Legal Administrative Support
- Office Management
- Appointment Scheduling
Languages
English
Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Office Assistant Ill
NC Department of Administration, Division of Purchase and Contracts
2007.09 - 2013.07
Receptionist
NC Division of Medical Assistance, Department of Program Integrity
2007.01 - 2007.08
Receptionist/Legal Assistant
Brent Adams & Associates
2006.10 - 2007.01
Front Office Coordinator
Addiction Recovery and Prevention
2004.09 - 2006.10
Administrative Assistant Il
Wake County Alcoholism Treatment Center
1998.03 - 2004.09
Administrative Assistant Il
Wake County Health Department
1996.06 - 1998.02
Business Administration -
American IntuContinental University
Activity Coordinator Certification -
Technical Community college
Diploma -
Villiam G. Enloe High school
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