Michelle Keck
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Skilled in understanding client needs with proven track record of establishing rapport and strengthening client relationships, including those at risk. Strong communication, interpersonal and collaborative skills for providing superior client service.
Overview
13
13
years of professional experience
Work History
Workforce Account Manager
Vault Health
11.2021 - Current
- Provide client contact support and maintain attentive and prompt service
- Quickly resolve issues and escalations while implementing changes to achieve higher client satisfaction
- Work through various queues across multiple CRM platforms while achieving KPIs and performance goals
- Compile data, analyze and complete employee reviews and reports
- Research and correct result posting errors
- Lead client trainings
- Collaborate across multiple teams to ensure completion of tasks and client satisfaction
Service & Installation Coordinator
Integrity Heating & Cooling
10.2015 - 04.2021
- Create and manage all customer records and maintenance contracts
- Schedule all service and installation work
- Create and process all customer billing
- Calculate and create all customer quotes
- Create purchase orders and order all parts, equipment, and inventory
- Calculate weekly employee payroll, track time off requests and PTO hours
Customer Account Administrator
Suburban Propane
08.2012 - 10.2015
- Schedule service work for multiple offices
- Process all customer billing for 12000+ accounts
- Enroll new customers, write contracts, create and maintain customer records
- Serve as back up to Office Manager
- Responsible for accounts receivable, reconciliation, and collections in combination with Office Manager
Client/Staff/Office Manager
Split Second Sound
02.2011 - 08.2012
- Executive assistant to Owner
- Write and manage all client contracts
- Manage all details for 700+ events per year
- Schedule all appointments and manage calendar for multiple offices
- Responsible for all accounts receivable including collections
- Calculate employee payroll on weekly basis
- Maintain all company, employee files, and paperwork
Education
AA Degree - Medical Billing & Coding
Grantham University
2017
BA Degree - Political Science & International Relations
SUNY New Paltz
New Paltz, NY2009
AA Degree - Political Science & Government
SUNY Orange
Middletown, NY2007
Skills
- 20 years of administrative experience
- Client advocate
- Highly organized
- Detail oriented
- Excellent multitasker
- Productive in high volume, high stress environment
- Ability to quickly learn new systems and procedures
- Excellent written and verbal communication skills
- Flexibility to work completely independently or in a team environment
Timeline
Workforce Account Manager
Vault Health
11.2021 - Current
Service & Installation Coordinator
Integrity Heating & Cooling
10.2015 - 04.2021
Customer Account Administrator
Suburban Propane
08.2012 - 10.2015
Client/Staff/Office Manager
Split Second Sound
02.2011 - 08.2012
AA Degree - Medical Billing & Coding
Grantham University
BA Degree - Political Science & International Relations
SUNY New Paltz
AA Degree - Political Science & Government
SUNY Orange
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