Michelle Keeling
Dallas
Summary
Dynamic Program Manager with a proven track record at Oregon Mennonite Residential Services, enhancing service quality through effective program management. Skilled in client assessment and fostering positive relationships, I excel in training and mentoring teams, ensuring compliance and operational excellence while driving stakeholder support for initiatives.
Overview
32
32
years of professional experience
Work History
Program Manager of Residential Services
Oregon Mennonite Residential Services
11.2021 - Current
- Enhanced service quality by implementing efficient program management processes and procedures.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
Small Business Owner
Missy's Creatables
11.2015 - Current
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
Administrator
Heiser Farms
09.2003 - 09.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Medication Aide
Blue Haven Memory Care
12.2019 - 11.2021
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Small Business Owner
Rick Siewell Construction
04.1993 - 09.2017
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via communication to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Education
No Degree - Accounting, Business Management
Chemeketa Community College
Salem, ORSkills
- Client assessment
- Positive working relationships
- Written and verbal communication
- Training and mentoring
Timeline
Program Manager of Residential Services
Oregon Mennonite Residential Services
11.2021 - Current
Medication Aide
Blue Haven Memory Care
12.2019 - 11.2021
Small Business Owner
Missy's Creatables
11.2015 - Current
Administrator
Heiser Farms
09.2003 - 09.2024
Small Business Owner
Rick Siewell Construction
04.1993 - 09.2017
No Degree - Accounting, Business Management
Chemeketa Community College
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