Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Keiper

Lake Butler

Summary

Dynamic and detail-oriented professional with extensive experience at Shands UF, excelling in HIPAA compliance and customer service. Proven ability to enhance patient satisfaction through effective communication and efficient medical records management. Recognized for fostering positive team environments and streamlining processes to improve operational efficiency in high-pressure settings.

Healthcare professional with solid background in managing patient records and documentation. Known for precise record-keeping and maintaining confidentiality, contributing to streamlined operations. Focuses on collaboration and adaptability to meet evolving needs, ensuring accurate and efficient records management.

Experienced with maintaining and organizing medical records. Utilizes strong attention to detail and data management skills to ensure accurate and confidential patient information. Track record of enhancing office productivity through effective records management.

Professional and prepared healthcare documentation specialist with comprehensive experience in managing patient records. Strong focus on team collaboration and delivering accurate, organized medical documentation. Highly adaptable, ensuring compliance with regulatory standards and maintaining confidentiality. Reliable and responsive to evolving needs of healthcare environment.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Disciplined individual skilled in collecting and verifying patient demographic and insurance information and preparing and maintaining medical records. Proficient in using medical terminology and classifying diagnostic procedures, treatments and medications. Dedicated to providing highest quality care to patients.

Overview

7
7
years of professional experience

Work History

Medical Records Clerk

Shands UF
04.2023 - 06.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Processed incoming medical records with attention to detail and compliance standards.
  • Assisted in scanning and digitizing physical records into electronic health record systems.
  • Ensured confidentiality of sensitive patient data following HIPAA regulations.
  • Maintained organized filing systems for patient information and documentation retrieval.

Administrative Professional

Shands UF
09.2019 - 06.2021
  • Managed scheduling and calendar coordination for multiple gastroenterology providers.
  • Collaborated with team members to enhance workflow and communication processes.
  • Conducted inventory checks of office supplies, ensuring availability for staff needs.
  • Supported customer service initiatives by addressing inquiries promptly and professionally via email or phone calls.
  • Improved employee morale by planning team-building activities and fostering a positive work environment.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Handled incoming communications, prioritizing urgent matters for timely responses.
  • Maintained accurate records and files, improving document retrieval efficiency.

Admissions

Shands UF
06.2018 - 09.2019
  • Registered patients efficiently, ensuring accurate data collection and compliance with healthcare regulations.
  • Verified insurance information, facilitating prompt patient processing and minimizing billing discrepancies.
  • Managed patient flow in high-pressure environments, enhancing overall operational efficiency of emergency services.
  • Communicated effectively with medical staff to relay important patient information and expedite care delivery.
  • Assisted in training new clerks on registration protocols and electronic health record systems for improved accuracy.
  • Utilized electronic health record systems to maintain up-to-date patient files, improving data retrieval processes.
  • Resolved patient inquiries and concerns, fostering positive experiences during critical healthcare interactions.
  • Exhibited strong problem-solving abilities when faced with complex registration scenarios, ensuring that all necessary information was obtained for accurate patient records.
  • Ensured proper documentation of insurance information, verifying coverage details, and obtaining necessary authorizations for treatment.
  • Maintained strict adherence to HIPAA regulations, safeguarding sensitive patient information through proper handling and storage practices.
  • Supported emergency room efficiency by promptly registering incoming patients and accurately entering relevant medical history information into the system.
  • Enhanced patient satisfaction by providing timely assistance and addressing their concerns during the registration process.
  • Maintained a professional and compassionate demeanor during interactions with distressed or emotional patients, providing support and reassurance throughout the registration process.
  • Provided exceptional customer service to diverse populations, accommodating language barriers or special needs when necessary during the registration process.
  • Handled high-pressure situations calmly, effectively managing multiple tasks while maintaining a professional demeanor throughout busy shifts in the emergency room.
  • Continuously updated knowledge on insurance policies, medical terminology, and regulatory guidelines to stay current with industry standards.
  • Streamlined patient registration process by implementing efficient data entry techniques and maintaining accurate records.
  • Contributed to a positive workplace environment by consistently displaying professionalism and empathy towards patients and colleagues.
  • Obtained payments from patients and scanned identification and insurance cards.

Hospital Operator

Shands UF
07.2016 - 06.2018
  • Managed multi-line phone system, efficiently directing calls to appropriate departments.
  • Trained new operators on hospital policies, procedures, and effective communication techniques.
  • Maintained up-to-date knowledge of hospital services and resources to assist patients effectively.
  • Participated in training sessions for new operators as needed, sharing knowledge and expertise within the team.
  • Provided exceptional customer service to patients and visitors, fostering a welcoming atmosphere within the hospital setting.
  • Enhanced patient satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Managed high call volumes with professionalism, ensuring timely responses to inquiries from patients and staff members.
  • Handled emergency calls calmly and effectively, providing swift assistance during critical situations.
  • Prioritized urgent requests appropriately while managing routine calls simultaneously, maintaining composure under pressure.
  • Utilized advanced phone systems proficiently for optimized call handling, reducing wait times for callers.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.

Education

Certificate of Technical Studies - Medical Coding

AAPC
Salt Lake City, UT
08-2025

General Studies

Beaver River Central
Beaver Falls NY
06-2000

Skills

  • HIPAA compliance
  • Customer service
  • Written and verbal communication
  • HIPAA regulations
  • File organization
  • Data entry
  • Document scanning
  • Medical terminology understanding
  • Medical records management
  • EMR / EHR
  • Paperwork processing
  • Patient confidentiality
  • Quality control checks

Timeline

Medical Records Clerk

Shands UF
04.2023 - 06.2023

Administrative Professional

Shands UF
09.2019 - 06.2021

Admissions

Shands UF
06.2018 - 09.2019

Hospital Operator

Shands UF
07.2016 - 06.2018

Certificate of Technical Studies - Medical Coding

AAPC

General Studies

Beaver River Central