Michelle Kelly
AUGUSTA,GA
Summary
Hardworking and efficiency-driven professional with advanced communication and project management abilities developed several years of experience in office settings. Manage all documentation, recordkeeping, and organizational needs to support a several-person team of agents. Efficiently track open listings, coordinate contracts, and prepare new marketing materials.
Overview
16
16
years of professional experience
Work History
Receptionist/Client Support Manager/Sales Consultant
Next Stop Moving and Storage
05.2020 - Current
- Fielding direct client inbound phone calls, Maintaining operations calendar, Scheduling Quality Assurance appointments, Utilize Granot CRM to schedule follow up contacts and maintain client relations, Coordinate moves specific to client requirements, Update all clients regarding status and assist with changes
Administrative Associate
New York Immigration Coalition
NYC
10.2019 - 03.2020
- Greeting visitors upon arrival, Managing various phone calls and emails from State, Federal and Civic entities, Calendar Management of several employees and Board Members, Event Coordination, Budgeting and compliance, Manage audio/visual equipment for meetings and trainings, Various ASANA projects as determined by the Chief of Staff, Utilized Google Docs, Sheets and Slides to complete tasks assigned, Put to use SalesForce for multiple purposes
Health Information Specialist
Ciox Health
New Jersey
09.2017 - 08.2019
- Entering patient and client request information into an EMR (Electronic Medical Record), Releasing EMR to Government, Legal and Medical entities, Ensuring thorough quality assurance checks are completed and certified, Verification of all personal and protected information using the HIPPA Policy standard, Handling multiple client and patient calls and emails daily
Administrative Assistant/Sales Service Manager
MultiPackaging Solutions
New York
03.2018 - 08.2018
- Varying administrative tasks including scanning, filing, sorting paper and electronic records, Creating expense reports using concur application, Data entry and record keeping using Excel, Workflow portal, Word Documents and external data rooms, Assisted with shipping and receiving using courier service, FedEx, UPS, & USPS, Management of Video display wall using VNC (Viral Network Computer) application to share computer images from a network computer to the wall which greeted our guests, Meeting preparation and coordination including ordering lunch, scheduling reservations, arranging boardrooms, booking flights and hotel accommodation for meeting participants, Managing sales person's calendar, Press room approvals, Coordinating with design team, Building partnerships and establishing new clients
Front Desk Receptionist/Administrative Assistant/Boutique Sales
BMW, Manhattan
09.2017 - 12.2017
- Greeted clients while ensuring their needs were met and questions answered quickly and efficiently, Processed monetary exchanges of cash, credit, or checks for goods, services, or payments, Prepared DMV and insurance packets for the New Car Sales department, Scheduled pick up appointments for new cars, Resolved customer concerns and claims disputes, Using excel, properly tracked and produced a monthly sales and inventory report for the management team
Office Manager, Area Sales Administrator
OneRetail
Florida & New York
11.2016 - 05.2017
- Developed community outreach and event agenda, Scheduled Patient appointments and follow ups, Created and maintained patient referral and outreach program utilizing volunteer and community events to bring in new patients or requesting patient referrals, Provided detailed product information and orientation to patients with new hearing devices, Utilized PSP to evolve patient experience and meet sales quota for 3 separate offices
Residential Services Specialist
State of Florida/APD/Sunland
05.2016 - 02.2017
- Developed IEP reviews for individual patients and residents, Managed teams of 6 staff members or more, Relayed and released information for state and federal audits, Administered direct care and hospice care when required, Managed employee schedules and training
Account Manager/Retrieval Specialist
ISA Networks LLC
New York
07.2014 - 08.2015
- Directly managed multiple properties, Drafted leases and contractual agreements, Sought out new clients and maintained professional relationships, Assisted with release of advertisement materials, Contacted debtors via mail, email and phone to collect monetary obligations
Information and Referral Specialist/Data Management Associate
Girl Scouts of the USA
New York
08.2012 - 07.2014
- Responded to member emails with various inquiries, Gathered data from the public, and members to assist with press inquires, Developed internal and external surveys using Google analytics, Provided weekly data efficiency reports to media team and department directors to confirm target audience was reached, Assisted and managed several membership events to enhance membership experience and engage potential members, Assisted with brand management and creation using color psychology techniques, Coordinated webinars and created webinar content
Operations Supervisor/Dispatcher/Operator
1-800 WeAnswer/Stericycle
New York
12.2011 - 07.2013
- Answered multiple calls for various clients including Doctor's Attorney's Property Management companies, Towing Services & State entities, Dispatched calls and messages using the clients specific contact account instructions, Followed scripted templates to ensure all information was accurate and confirmed, Managed team of over 20 employees, Ensured operations on my shift we handled flawlessly and with the most efficacy, Maintained professionalism
Customer Service Manager/ Account Resolution Specialist
RT Data Solutions INC.
New York
01.2011 - 06.2012
- Resolved customer inquiries regarding companies tax preparation software, Assisted tech team with data issues and inconsistencies, Maintained server and protected information provided by clients, Utilized proprietary accounting software to assist with preparations of Federal and State tax documents, Assessed claims and disputes by customers and financial institutions, Created team training for new hires and implemented training sessions quarterly, Hired, vetted and managed a team of 50 employees
Customer Service Representative
Island Technologies
New York
06.2008 - 03.2011
- Increased sales and support by handling customer questions and upgrades by phone, email and fax, Managed customer accounts and invoices, Created purchase orders and sales orders, Generate estimates and prepared bids for new contracts
Education
AA Liberal Arts -
Suffolk County Community College
Riverhead, NY05.2008
Skills
- Fluent in Google applications
- Microsoft Office Suite
- Windows OS
- Mac OS
- SalesForce
- Ring Central
- ASANA
- CPR/AED Certified
- Clerical Support
- Scheduling
- Data Entry
- Technical Support
- File Management
- Travel Coordination
- Administrative Support
- Project Management
- Project Coordination
- Staff Management
- Positive and professional
- Verbal and written communication
- Multi-Line Telephone Systems
- Business Correspondence
- Performance Improvement
- Mail distribution
- Documentation And Reporting
- Spreadsheet tracking
- Time Management
- Office equipment operations
Timeline
Receptionist/Client Support Manager/Sales Consultant
Next Stop Moving and Storage
05.2020 - Current
Administrative Associate
New York Immigration Coalition
10.2019 - 03.2020
Administrative Assistant/Sales Service Manager
MultiPackaging Solutions
03.2018 - 08.2018
Health Information Specialist
Ciox Health
09.2017 - 08.2019
Front Desk Receptionist/Administrative Assistant/Boutique Sales
BMW, Manhattan
09.2017 - 12.2017
Office Manager, Area Sales Administrator
OneRetail
11.2016 - 05.2017
Residential Services Specialist
State of Florida/APD/Sunland
05.2016 - 02.2017
Account Manager/Retrieval Specialist
ISA Networks LLC
07.2014 - 08.2015
Information and Referral Specialist/Data Management Associate
Girl Scouts of the USA
08.2012 - 07.2014
Operations Supervisor/Dispatcher/Operator
1-800 WeAnswer/Stericycle
12.2011 - 07.2013
Customer Service Manager/ Account Resolution Specialist
RT Data Solutions INC.
01.2011 - 06.2012
Customer Service Representative
Island Technologies
06.2008 - 03.2011
AA Liberal Arts -
Suffolk County Community College
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