Michelle Kelly
Littleton,Colorado
Summary
Experienced customer-oriented General Manager with a proven track record of driving revenue growth and expanding profit margins over 16 years. Known for adaptability and thriving in high-pressure situations, consistently delivering on multiple projects within tight deadlines. Meticulous leader and strategic planner with comprehensive managerial skills, bringing a visionary approach and motivational acumen to the table.
Overview
17
17
years of professional experience
Work History
General Manager
LQ Management / Wyndham Resorts / Highgate Hotels
01.2011 - Current
- As the most senior manager of the Denver, Colorado International Airport LaQuinta, provide direct leadership to 35 personnel.
- Management of all operations for the 168 room airport property.
- Interface with corporate executives to improve company-wide operations and processes.
- Partner with Revenue Management to enhance financial performance and optimize profit each day.
- Serve as a training hotel for new processes and systems and act on the national advisory council.
- Manage budget implementations, employee reviews, training, schedules, and contract negotiations.
- Manage a diverse team of professionals, fostering a positive work environment and high employee satisfaction, reducing turnover.
Area Assistant General Manager
LQ Management
01.2008 - 01.2011
- Managed two hotel properties, drove hotel sales efforts, led training sessions, created a positive environment, processed invoices, ensured cleanliness and maintenance, implemented HR strategy reducing turnover by 25%.
Office and Sales Manager
Mountain States Moving Co.
01.2008 - 01.2011
- Acquired customers by estimating moving costs, managed office bookkeeping, responsible for military relocation program, managed accounting in QuickBooks, created specific paperwork for US Military relocation.
Education
Kinesiology -
Colorado University
Boulder, Colorado01.1999
Skills
- Leadership and team building
- Operations Management
- Problem Resolution
- Revenue Forecasting
- Budget Planning
- Customer Satisfaction
- Microsoft Office
- Self-driven, independent
- Staff Development
- Business Analysis
Timeline
General Manager
LQ Management / Wyndham Resorts / Highgate Hotels
01.2011 - Current
Area Assistant General Manager
LQ Management
01.2008 - 01.2011
Office and Sales Manager
Mountain States Moving Co.
01.2008 - 01.2011
Kinesiology -
Colorado University
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