Michelle Kendall
Minot,ND
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Manager's Shift Leader
Hardee's Fast Food Restaurant
Minot, ND
04.2023 - 09.2023
- Monitored the performance of line workers to ensure quality standards were met.
- Assisted with training new hires on proper safety protocols, equipment operation, and work instructions.
- Developed strategies to reduce wastefulness in production activities.
- Ensured crew members followed safety regulations and procedures.
- Supervised a team of 10-15 individuals, providing daily direction and guidance on job tasks.
- Resolved conflicts between crew members in a professional manner while maintaining a safe working environment.
House Keeing
The mainstay hotel
Minot, ND
04.2022 - 03.2023
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Organized closets with hangers for guests' clothing items.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Followed safety procedures when handling hazardous materials.
- Provided information about hotel services upon request from guests.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
Enterprise High School
Redding, CASkills
- Customer Service Management
- Staff Supervision
- Training Assistance
- Cash Handling
- Shift Checklists
- Role Modeling
- Sales Reporting
- Team Supervision
- Drawer Assignments
- Problem-Solving
- Shift Paperwork Completion
- Sales Expertise
- Team Leadership
Affiliations
I am a animal lover I have all kinds of animals. but I love my dogs I have 3 of them . I love gong fishing and ridding my bike
Michelle Kendall
I have worked in customer service for eight years now
References
References available upon request.
Timeline
Manager's Shift Leader
Hardee's Fast Food Restaurant
04.2023 - 09.2023
House Keeing
The mainstay hotel
04.2022 - 03.2023
Enterprise High School
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