Michelle Kendrick
Atlanta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
14
14
years of professional experience
Work History
Freshens
Hartsfield-Jackson Atlanta International Airport
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Human Resources Administrator
Destiny's Child Inc
03.2024 - 09.2024
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Direct Support Professional
Destiny's Child Inc
03.2024 - 09.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Customer Service Representative
First Source Health Plans LLC
09.2022 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Co-Pack Associate
The Clorox Company
12.2017 - 02.2022
- Trained employees on an ongoing basis to increase production
- Developed new procedures which resulted in less errors
- Worked closely with internal warehouse supervisor to ensure all equipment was functioning properly
- Maintained a clean hazard free work environment resulting in less accidents
- Utilized barcode scanners for accurate tracking of inventory movement throughout the warehouse facility.
- Streamlined workflow, identifying and addressing bottlenecks in the pack line operation.
Crew Member
McDonalds
08.2016 - 10.2016
- Responsible for taking customer orders
- Performed cash and credit transactions
- Opened and closed the store
- Bagged orders
- Assisted with food preparation
- Worked in a fast-paced environment
Line Member
LaJoy Group, LLC
04.2015 - 12.2015
- Assembled promotional advertisement booklets
- Worked in a team environment
- Packaged items for shipping
- Met daily quotas
Bar Maid
C-Notes Lounge
08.2014 - 12.2014
- Responsible for providing customer service
- Took customer drinks and food orders
- Sanitized all tables and fixtures
- Worked in a fast-paced environment
Shipping and Receiving
Staffline LLC
05.2010 - 09.2011
- Responsible for compiling boxes
- Packed DVD’s and other items for shipping
- Loaded delivery trucks for shipping
- Lifts up to 50lbs
Instructor Assistant
Cambridge Computer Institute
09.2010 - 09.2010
- Setting up Computers
- Software Installation
Education
Bachelor of Science - Health Information Management
Grand Canyon University
Phoenix, AZ07.2025
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Critical Thinking
- Calm Under Pressure
- Active Listening
Timeline
Freshens
Hartsfield-Jackson Atlanta International Airport
09.2024 - Current
Human Resources Administrator
Destiny's Child Inc
03.2024 - 09.2024
Direct Support Professional
Destiny's Child Inc
03.2024 - 09.2024
Customer Service Representative
First Source Health Plans LLC
09.2022 - 03.2024
Co-Pack Associate
The Clorox Company
12.2017 - 02.2022
Crew Member
McDonalds
08.2016 - 10.2016
Line Member
LaJoy Group, LLC
04.2015 - 12.2015
Bar Maid
C-Notes Lounge
08.2014 - 12.2014
Instructor Assistant
Cambridge Computer Institute
09.2010 - 09.2010
Shipping and Receiving
Staffline LLC
05.2010 - 09.2011
Bachelor of Science - Health Information Management
Grand Canyon University
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