Michelle Kershner
Lancaster,OH
Summary
Accurate Senior Analyst with exceptional teamwork, leadership and communication skills. Over 5 years of experience working on large-scale projects as well handling daily operational requests. Exceptional technical understanding to meet project deadlines. Thorough Senior Analyst with over a 5-year background in Quality Assurance. Excellent planning, organizational and communication skills. Self-reliant to perform analysis and make recommendations. Talented in data modeling and client management. Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects. Focused Quality Analyst experienced in developing and executing manual and automated test cases. Highly proficient in testing tools, systems and software.
Overview
20
20
years of professional experience
Work History
Senior Analyst
Thk Manufacturing Of America
03.2016 - Current
- Investigated system issues and implemented resolutions to reduce downtime.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
Machine Operator
Iforce Staffing
05.2014 - 03.2016
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Replenished materials and supplies as needed to maintain production.
House Manager
Community Assisted Living
06.2009 - 05.2015
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Oversaw budget to manage expenditures and control costs.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Formulated and oversaw housekeeping budget to manage expenditures and control expenses.
- Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
- Assisted residents with daily hygiene and living tasks.
Manager / Taco Bell and Pizza Huts
Daily Industries
01.2004 - 06.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Launched quality assurance practices for each phase of development
Education
Associate Degree in Accounting - Accounting And Business Management
No Degree - Nursing
GED -
03.1992
Skills
- Client management
- Client Relationship Management
- Data Analysis
- Performance monitoring
- MS Excel
- Deadline Adherence
- Team Collaboration and Leadership
- Bookkeeping
- Budget Development
- Documentation
learning Japanese
i have taken and completed the advanced japanese class at work. I on my own have been working on continuing my education with self studying and trying to take JLPTA testing to get a certificate.
Timeline
Senior Analyst - Thk Manufacturing Of America
03.2016 - Current
Machine Operator - Iforce Staffing
05.2014 - 03.2016
House Manager - Community Assisted Living
06.2009 - 05.2015
Manager / Taco Bell and Pizza Huts - Daily Industries
01.2004 - 06.2009
Southeastern Business College - Associate Degree in Accounting , Accounting And Business Management
Ohio University - No Degree, Nursing
Meadville Area Senior High School - GED,
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